Supporter Relations Executive

Great Ormond Street Hospital Charity; Greater London; Hybrid; GBP 30,000 - 37,000; Full time

Benefits offered by this job

30 days annual leave

Flexible working arrangements

Enhanced pension scheme

Life assurance

Health and wellbeing schemes

Job summary

Great Ormond Street Hospital Charity is seeking a Supporter Relations Executive to join our supporter relations team in London. You will play a central role in delivering an excellent supporter experience, handling donations and registrations, and acting as a friendly ambassador for the charity.

This role offers a hybrid working pattern with two days in the office each week and a salary of £33,500 per year.

Qualifications

• Experience working with the public to inspire support.
• Excellent written and verbal communication.
• Experience with databases and data management.

Responsibilities

• Act as the first point of contact for supporters, providing information, advice and support.
• Communicate with supporters via telephone, post and email – being a passionate ambassador for GOSH Charity.
• Take donations and registrations and thanking donors in accordance with the supporter relations strategy and donor journeys.
• Receive and respond to complaints about fundraising activity, liaising with colleagues and agencies to reach a satisfactory resolution.

Skills

Public engagement

Donor stewardship

Communication skills

Data management

Fundraising passion

Database experience

Tools

Database systems

Job description

Are you passionate about delivering an excellent supporter experience? Do you get excited about fundraising and reaching fundraising goals? Have you got a meticulous attention to detail? If so, then this role is for you!

Great Ormond Street Hospital Charity are hiring for a Supporter Relations Executive to join our supporter relations team. You will be at the forefront of delivering exceptional supporter experience at the highest standards.

The salary this position is £33,500 per annum and we operate a hybrid working policy of 2 days per week in the office.
In line with our EDI strategy and Total Reward policy, we calculate our salaries based on benchmarking data across the charity sector. To ensure fairness for existing staff and new joiners, we do not offer salaries above the advertised rate.

Key Responsibilities

• Act as the first point of contact for supporters, providing information, advice and support to maximise income in the most efficient way.
• To communicate with supports in a prompt, helpful and professional manner via telephone, post and email – being a passionate ambassador for GOSH Charity.
• To take donations and registrations and thanking donations in accordance with the supporter relations strategy and donor journeys.
• To receive and respond to complaints about the Charity’s fundraising activity, liaising with colleagues and agencies to reach a satisfactory resolution for the supporter wherever possible.

Skills, Knowledge and Expertise

• Previous experience working with the public to inspire their support.
• Ability to provide an exceptional supporter experience for fundraisers and donors.
• Strong written and oral communication skills.
• Experience working with databases, with attention to detail and good data management.
• A passion for working in public fundraising and delivering engaging and inspiring supporter experience.

Previous experience in the charity sector is not essential for this position, but is highly desirable.
DBS - note a Basic DBS check is required for this role.

Closing Date: 29th September 2026

• 30 days annual leave (plus bank holidays)
• A flexible approach to working arrangements.
• Access to our enhanced pension scheme
• Life assurance
• Access to various health and wellbeing schemes, including the employee assistance programme.

Every day, around 750 children and young people from across the UK are seen at Great Ormond Street Hospital (GOSH). At Great Ormond Street Hospital Charity, we help the hospital go above and beyond for seriously ill children, enabling kinder and better treatments, bringing hope for children with the rarest and most complex illnesses, and making hospital a little bit easier and a lot more fun for the thousands of children who are treated at GOSH every year. Our staff raise vital funds to support ground-breaking research, cutting-edge medical equipment, and the creation of child-centred facilities to help save more young lives, and essential support services that help save childhoods too.

Together, we can help give seriously ill children the best chance, and the best childhood, possible.

Our commitment to Equity, Diversity and Inclusion

We believe that GOSH Charity and the charity sector more widely should reflect the diversity of patients, communities, and society at large. We also know that having a more diverse and inclusive workforce will make us more innovative, challenge the status quo, and enable us to deliver more impact. We encourage applications from people of all backgrounds. In particular, we encourage applications from those who are currently under represented within the charity sector as they may be marginalised by race and/or ethnicity, sexual orientation, disability, long-term health conditions, or socioeconomic status.

As a Level 2 Disability Confident Employer we are more than happy to make reasonable adjustments wherever possible throughout the recruitment process. For more information on this please contact [e-mail]

Supporter Relations Executive • London, GB