Supporter Experience & Data Officer

Franklin Bates Limited; Woking; On-site; GBP 30,000 - 32,000; Full time

Benefits offered by this job

26 days holiday

Pension matched at 5%

Flexible start times

Free parking

Job summary

Franklin Bates Limited is recruiting a Supporter Services & Data Officer on a 12-month maternity cover basis. You will be the main contact for walkers and fundraisers, handling registrations, enquiries and data management with a focus on delivering an excellent supporter experience.

You’ll join a close-knit team in Woking, using Excel for data analysis and reporting, while maintaining accurate records within the CRM.

Qualifications

• Excellent customer service skills – confident handling telephone and email enquiries, with patience and empathy.
• Strong data handling abilities and experience with spreadsheets and reporting.
• Experience maintaining accurate records in a CRM/database environment.

Responsibilities

• Respond to telephone and email enquiries from walkers, fundraisers and volunteers with a warm, professional service.
• Assist with event registrations, fundraising questions and general enquiries.
• Maintain supporter data in the charity's CRM and generate reports as needed.
• Support preparation and distribution of event packs and communications.
• Collaborate with colleagues to ensure day-to-day activities run smoothly.

Skills

Customer service

Excel

Database management

Communication

Organisational skills

Tools

CRM systems

Pivot tables

Data cleansing

Job description

Franklin Bates Limited is recruiting a Supporter Services & Data Officer on a 12-month maternity cover basis. You will be the main contact for walkers and fundraisers, handling registrations, enquiries and data management with a focus on delivering an excellent supporter experience.

You’ll join a close-knit team in Woking, using Excel for data analysis and reporting, while maintaining accurate records within the CRM.