Customer Services & Data Officer

Venus Recruitment Ltd; Byfleet; On-site; GBP 30,000 - 32,000; Full time

Job summary

Venus Recruitment Ltd in Byfleet is seeking a proactive Customer Services & Data Officer on a maternity cover contract. The role blends customer service, data management and event administration to ensure smooth participant experiences and accurate CRM data.

You will handle CRM data, GDPR compliance, reporting, and act as a first point of contact by phone and email, with a salary of 30,000–32,000 per annum and flexible hours.

Qualifications

• Experience with CRM data management and data quality.
• Strong customer service focus with clear communication.
• Ability to produce reports and extract data insights.
• Knowledge of GDPR and data protection basics.
• Experience supporting events and registrations.
• Excellent organisational skills and attention to detail.

Responsibilities

• Manage CRM data, imports, income processing and data quality.
• Maintain communication preferences and ensure GDPR compliance.
• Produce reports, audience selections and data insights for campaigns and events.
• Be the first point of contact for participants and customers via phone and email.
• Support registrations, online platforms and customer enquiries.
• Prepare event materials, participant communications and mailings.
• Coordinate administrative processes to help events run smoothly.
• Identify opportunities to improve processes, efficiency and service delivery.

Skills

CRM data management

Customer service

Data reporting

GDPR knowledge

Event administration

Attention to detail

Organisational skills

Communication skills

Tools

CRM systems

Excel

Job description

Customer Services & Data Officer

Byfleet

Salary: 30,000 - 32,000 per annum

Maternity Cover Contract - Full time - Flexi time

Are you passionate about delivering exceptional customer service and keeping data accurate, organised and actionable? We're looking for a highly organised Customer Services & Data Officer to join a collaborative and friendly team on a maternity cover contract. This varied role combines customer service, data management and event administration, ensuring a seamless experience for participants while maintaining the integrity of the CRM and operational systems.

The Customer Services & Data Officer will:

• Manage CRM data, imports, income processing and data quality.
• Maintain communication preferences and ensuring GDPR compliance.
• Producing reports, audience selections and data insights to support campaigns and events.
• Act as a first point of contact for participants and customers via phone and email.
• Support registrations, online platforms and customer enquiries.
• Prepare event materials, participant communications and operational mailings.
• Coordinate administrative processes and helping events run smoothly.
• Identify opportunities to improve processes, efficiency and service delivery.

The Customer Services & Data Officer will have:

• Experience working with CRM systems and data administration.
• Excellent attention to detail and strong organisational skills.
• Proficient Excel skills.
• A customer-focused approach with outstanding communication skills.
• Confidence handling multiple priorities and solving problems independently.
• Experience producing reports and analysing data.
• Knowledge of GDPR and data management best practice.

If you're organised, proactive and love making things happen behind the scenes and on the front line, we'd love to hear from you.