Supporter care operations officer

hireful; Peterborough; Hybrid; GBP 27,000 - 29,000; Full time

Benefits offered by this job

Flexible working

Generous annual leave

Private Medical Insurance

Pension Scheme

Sick Pay

Death in Service

Employee Assistance Programme

Bike Loan Scheme

Cycle2Work Scheme

Eyecare

Discount Portal

Job summary

hireful is seeking a Supporter Care Operations Officer for a UK charity. The role focuses on day-to-day support for the Supporter Care and Finance teams, handling Gift Aid, direct debits and donor enquiries.

A strong customer service mindset and precise administration are essential to deliver high-quality supporter experiences. The role offers hybrid working from Peterborough, with a permanent contract and a salary in the £26,500–£29,000 range.

Qualifications

• Experience in customer services with strong administration and telephone skills.
• Experience interacting with customers through social media channels.
• Ability to plan and prioritise tasks effectively.
• Competent in Microsoft Office products, with intermediate-level Excel skills.
• Confident reconciling differences in figures for Gift Aid validation and monthly reporting.

Responsibilities

• Support the day-to-day operations of the Supporter Care and Finance teams, combining operational administration, financial processes and supporter care.
• Carry out Gift Aid validation, reporting and reconciliation.
• Administer direct debits and process donations accurately and efficiently.
• Respond to supporter enquiries, including via social media channels.
• Identify opportunities to improve ways of working and enhance the supporter journey.
• Ensure all processes are completed accurately, efficiently and to a high standard.

Skills

Customer service

Administration

Social media

Task prioritisation

Telephone skills

Tools

Microsoft Excel

Job description

Location: Contracted to our client's Peterborough office with the flexibility for hybrid working

Salary: £26,500 – £29,000 depending on experience

Hours: Full time, 37.5 hours per week (Monday to Friday)

Contract: Permanent

Benefits: Our client wants all their employees to feel valued and engaged and is committed to offering a positive working culture along with a good work-life balance. As well as ensuring they pay their employees fairly, they offer the following benefits:

• Flexible working
• Generous annual leave
• Private Medical Insurance, including dental and optical
• Pension Scheme
• Sick Pay
• Death in Service
• Employee Assistance Programme
• Bike Loan Scheme
• Cycle2Work Scheme
• Eyecare
• Discount Portal

Be a part of an energetic and vibrant team who are driven by the desire to improve the lives of people living with a serious long-term health condition. Their vision is a future where everyone lives free from that condition.

As a supporter care operations officer, you will play a key role in supporting the day-to-day operations of the Supporter Care and Finance teams, helping to deliver an excellent experience for their supporters.

The Role

• Support the day-to-day operations of the Supporter Care and Finance teams, combining operational administration, financial processes and supporter care
• Carry out Gift Aid validation, reporting and reconciliation
• Administer direct debits and process donations accurately and efficiently
• Respond to supporter enquiries, including via social media channels
• Identify opportunities to improve ways of working and enhance the supporter journey
• Ensure all processes are completed accurately, efficiently and to a high standard

What They're Looking For

• Experience of working in a customer services role, with strong administration and telephone skills
• Experience interacting with customers through social media channels
• Ability to plan and prioritise tasks effectively
• Competent in Microsoft Office products, with intermediate-level Microsoft Excel skills
• Confident reconciling differences in figures, for Gift Aid validation, monthly reporting and other tasks

About Our Client

Our client is a leading UK charity focused on funding research into the prevention, treatment and management of a serious long-term health condition. Their vision is a future where everyone lives free from that condition, and for many decades the research they fund has been making an impact. But the condition is increasing, as are the factors contributing to it, such as diabetes, cardiovascular disease and obesity, making their work more essential than ever.

Our client works with clinicians and scientists across the UK, funding and facilitating research into all areas of the condition. They collaborate with partners across the public, private and third sectors to prevent the condition and drive innovation to transform treatments.

Over the last ten years they have invested many millions of pounds into research. They lobby governments and decision makers to change policy and practice to ensure that the millions of people living with all stages of the condition in the UK have access to the most effective care and treatment, and to make it a priority.

Most importantly, they also work closely with patients, ensuring their voice is heard and is at the centre of everything they do, from deciding which research to invest in to how they plan their priorities and their work across the charity. Those patient contributions are vital, always helping them and their partners to understand what life is like with the condition, always ensuring they see the patient behind the treatment and always reminding them that behind every statistic and every number is a person – the patients and the carers who inspire their mission and push them forward to make a difference and change the future of the condition.

Our client is committed to providing equal opportunities for everyone and encourages applications from all sections of the community.

You may have experience in the following: Supporter Care Officer, Customer Service Administrator, Donor Care Officer, Supporter Services Officer, Fundraising Administrator, Gift Aid Officer, Finance Administrator, Customer Care Advisor, Donations Officer, Charity Administrator, Not for Profit, NFP, Third Sector, Charities, etc.