Supporter Care Operations Specialist (Flexible Working)

Guardian Jobs; Peterborough; Hybrid; GBP 27,000 - 29,000; Full time

Benefits offered by this job

Flexible working

Generous annual leave

Private Medical Insurance

Pension Scheme

Sick Pay

Death in Service

Employee Assistance Programme

Bike Loan Scheme

Cycle2Work Scheme

Eyecare

Discount Portal

Job summary

Guardian Jobs is assisting our client, a UK charity focused on funding research into a serious long-term health condition, in recruiting a supporter care operations officer in Peterborough with hybrid working. The role is full-time (37.5 hours) with a permanent contract.

The position supports day-to-day operations of the Supporter Care and Finance teams, handles Gift Aid validation, direct debits and donor inquiries, and seeks ways to improve the supporter journey while maintaining high

Qualifications

• Experience in customer service with strong administration and telephone skills.
• Experience interacting with customers through social media.
• Ability to plan and prioritise tasks effectively.
• Proficient in Microsoft Office, with intermediate Excel skills.
• Confident reconciling differences in figures for Gift Aid validation and monthly reporting.

Responsibilities

• Support day-to-day operations of the Supporter Care and Finance teams.
• Carry out Gift Aid validation, reporting and reconciliation.
• Administer direct debits and process donations accurately.
• Respond to supporter enquiries, including via social media.
• Identify opportunities to improve ways of working and enhance the supporter journey.
• Ensure all processes are completed accurately, efficiently and to a high standard.

Skills

Customer service

Administration

Telephone skills

Social media

Tools

Microsoft Office

Excel

Job description

Guardian Jobs is assisting our client, a UK charity focused on funding research into a serious long-term health condition, in recruiting a supporter care operations officer in Peterborough with hybrid working. The role is full-time (37.5 hours) with a permanent contract.

The position supports day-to-day operations of the Supporter Care and Finance teams, handles Gift Aid validation, direct debits and donor inquiries, and seeks ways to improve the supporter journey while maintaining high