Senior Supporter Care Lead | Hybrid Work

Morgan Law; Greater London; Ibrido; GBP 34.000 - 37.000; Tempo pieno

Descrizione del lavoro

Morgan Law is recruiting a Senior Supporter Care Officer for a charity based in Central London. The role is permanent with a hybrid working pattern (2 days on-site, 3 days working from home).

You will ensure supporters receive a positive, memorable experience when contacting the charity and handle compliant, efficient supporter care operations. You will act as a senior operational lead within Supporter Care, supervise staff and suppliers, and lead projects to improve satisfaction and retention.

Competenze

• Line management experience or exposure.
• Good work ethic and positive attitude.
• Willingness to get stuck in.

Mansioni

• Lead supporter care operations and ensure high-quality service.
• Supervise Supporter Care Officers and suppliers.
• Collaborate with the Supporter Care Manager and colleagues.
• Lead projects and process improvements to enhance supporter experience and retention.

Conoscenze

Line management

Positive attitude

Descrizione del lavoro

Morgan Law is recruiting a Senior Supporter Care Officer for a charity based in Central London. The role is permanent with a hybrid working pattern (2 days on-site, 3 days working from home).

You will ensure supporters receive a positive, memorable experience when contacting the charity and handle compliant, efficient supporter care operations. You will act as a senior operational lead within Supporter Care, supervise staff and suppliers, and lead projects to improve satisfaction and retention.