Supporter Care Executive

BREAST CANCER NOW; London Borough of Ealing; On-site; GBP 22,000 - 28,000; Full time

Job summary

BREAST CANCER NOW is seeking an engaging individual to join our supporter care team in London. You will speak with donors and fundraisers daily, recording conversations and donations on our database, and help drive improvements in the supporter experience.

The role suits someone with a proactive approach, a passion for customer service, and an eye for detail, contributing to excellent outcomes for supporters and colleagues.

Responsibilities

• Speak with supporters daily and record conversations and donations on our database.
• Help drive forward improvement of the supporter experience and build relationships with supporters.

Job description

We have an exciting opportunity to join our ambitious supporter care team.

The team plays an important role supporting our donors, fundraisers and colleagues. You'll be part of a welcoming team, speaking to our supporters daily alongside detailed work recording conversations and donations on our database. You'll also help drive forward improvement of our supporter experience, so the role suits someone with a proactive approach., Please note we're not responsible for the content of job ads, as they're posted by the recruiter. We'll aim to resolve the reported issue and we'll use your feedback to improve the quality of our ads.

We're looking for someone enthusiastic and passionate about delivering an excellent supporter experience.

You'll enjoy building relationships and find it easy to make conversation with others. Ideally with a keen eye for detail, you'll be part of a close team committed to creating the best outcomes for our supporters and colleagues.

If you are motivated, enjoy working closely with others, are keen to grow your experience within a customer service role and develop your knowledge of the charity sector, we'd love to hear from you.