Supported Living Service Manager

Millennium Support; Coventry; On-site; GBP 36,000 - 44,000; Full time

Benefits offered by this job

25 days annual leave

Pension

Life assurance

Cycle2Work

Blue Light Card

Employee Assistance Programme

Job summary

Millennium Support is seeking a Service Manager in Coventry to lead a busy health and social care service. You will take ownership of the service, ensure safety and regulatory compliance, and develop your team while championing person-centred practice and PBS to improve outcomes for the people we support.

You will lead with purpose, be visible in the service, and drive positive change. The role offers office-based work in Coventry with regular travel to Wakefield head office and a salary of

Qualifications

• Leadership experience in health and social care.
• Values-led, person-centred approach to service delivery.
• Level 4 qualification or equivalent, with ongoing Level 5 progression.
• Resilient and adaptable to changing environments.
• Excellent communication across all levels of the organisation.
• Full driving licence and access to a vehicle.

Responsibilities

• Lead the Coventry service, ensure safety, compliance and high-quality support.
• Develop and coach Deputies and Team Leaders to grow capability.
• Champion PBS and person-centred practice to achieve outcomes.
• Be visible, proactive, identify improvements and drive change.

Skills

Leadership experience

Values-led approach

Resilience

Great communication

Proactive mindset

Full driving licence

Commitment to learning

Education

Level 4 qualification (or equivalent)

Level 5 qualification planned/desired

Job description

Step into a role where your leadership transforms lives.

We’re looking for a Service Manager to join our team in Coventry!

This is a role for someone who wants to do more than manage a service. You’ll lead with purpose, bring our values to life and create the right environment for people we support and our teams to thrive.

Location: Location: Coventry and Warwickshire (CV5 - office and service based, with monthly travel to our head office in Wakefield).
Salary Range: £40,000 per annum.
Annual Leave: 25 days plus bank holidays.

Why Millennium Support?

At Millennium, our vision is simple: fulfilling lives.

That means creating the right support, opportunities and environment for the people we support to live the lives they choose.

It also means creating a place where our people can grow, develop and feel proud of the difference they make.

As Service Manager, you’ll play a key role in making that happen. You’ll lead your team, champion great support and make sure our values are reflected in everyday practice.

What you’ll be doing

Lead with purpose

You’ll take ownership of your service, making sure it’s safe, compliant and delivers high-quality, person-centred support.

The successful applicant will eventually hold Registered Manager status across our Coventry services and play a pivotal role in developing a support provision that maintains regulatory compliance, provides effective leadership, safeguards the safety and wellbeing of the people we support, responds to their individual needs and delivers effective therapeutic support.

Develop your people

You’ll create a team where people feel supported, listened to and empowered to do their best work. You’ll coach and develop a Deputy Manager and Team Leaders, helping them grow their confidence and capability.

Champion great support

You’ll use your knowledge of PBS and person-centred practice to help your team deliver the best possible outcomes for the people we support.

Make things happen

You’ll be visible, curious and proactive. You’ll spot opportunities to improve, challenge when things aren’t right and work with others to make positive change happen.

What you’ll bring

• Leadership experience – You’ve led teams within health and social care and know what great leadership looks like.

• A values-led approach – You care about people, lead by example and want to make a genuine difference.

• A commitment to learning – You hold a Level 4 qualification (or equivalent) and are committed to achieving Level 5.

• Resilience – You’re comfortable navigating challenge and change, while keeping your team focused and supported.

• Great communication – You’re confident building relationships and communicating with people at every level.

• A proactive mindset – You’re always looking for ways to improve services, develop people and achieve better outcomes.

• A full driving licence and access to a vehicle.

What you’ll get from us

We want our people to have the support and opportunities they need to thrive too. You’ll get:

• 25 days annual leave plus bank holidays

• Ongoing learning and development opportunities

• Strong support from our Senior Leadership Team

• Company pension

• Life assurance

• Cycle2Work scheme

• Blue Light Card

• Employee Assistance Programme, providing confidential support with everything from finances to wellbeing

Your impact

As Service Manager, you’ll be the person who helps turn our vision into reality every day. You’ll:

• be visible in your service, listening to your team and the people we support.

• set clear expectations, recognise great work and challenge practice when it needs to improve.

• develop future leaders, giving your Deputy Managers and Team Leaders the confidence and skills to grow.

• create a culture where people feel valued, included and empowered to fulfil their potential.

Ready to make your mark at Millennium?

If you’re ready to lead a service where what you do genuinely matters, we’d love to hear from you.

This advert is scheduled to close on Friday 16 October, but don’t hang around. If we receive a high number of applications, we may close the advert early.

Please note: Millennium Support cannot provide international sponsorship to internal or external candidates at any time.

#INDHP