Supported Housing & Welfare Rights Officer

Creative Support Ltd; Stockport; On-site; GBP 21,000 - 30,000; Full time

Benefits offered by this job

Probationary bonus

Pension contributions

28 days Annual Leave

Company paid enhanced DBS

Job summary

Creative Support Ltd is seeking a motivated Supported Housing and Welfare Rights Officer to join the Housing and Welfare Rights Team in Stockport. You will manage a caseload of tenants, handling Housing Benefit claims, arrears and tenancy enforcement to help residents sustain their tenancies.

The role requires clear communication with clients, staff and partner agencies, plus travel across regions. A housing qualification is preferred, with willingness to obtain one if needed.

Qualifications

• Knowledge of Housing Benefit system or willingness to qualify.
• Experience with tenancy management and welfare rights is desirable.
• Strong communication and liaison skills with clients and partners.

Responsibilities

• Manage caseload of tenants in supported accommodation.
• Handle Housing Benefit claims, arrears, and tenancy enforcement actions.
• Monitor voids and support tenants to maintain tenancies.
• Travel regionally as part of the role.
• Communicate clearly with clients, staff and partner agencies.

Skills

Housing benefits

Case management

Communication

Empathy

Education

Housing qualification

Job description

We are looking to recruit a highly motivated Supported Housing and Welfare Rights Officer to join our Housing and Welfare Rights Team based in Stockport.

Creative Support own and manage a portfolio of supported accommodation across the country for the purpose of enabling vulnerable adults with different needs to maintain a tenancy within the community. The Supported Housing and Welfare Rights Team provide a warm, friendly and responsive service to all clients supported by Creative Support offering support and guidance to clients, staff and partner agencies on matters relating to tenancies, housing law, welfare benefits advice and budgeting.

You will be responsible for a caseload of tenants residing in our supported accommodation, managing all tenancy related tasks including sign ups, Housing Benefit claims, arrears management, tenancy enforcement action and voids monitoring. You will take prompt, appropriate action to resolve cases and support our tenants to maintain their tenancies.

You will be friendly, approachable and confident and able to communicate clearly with clients, staff and other partner agencies. You should not be averse to dealing with sometimes challenging and / or emotional cases and will demonstrate professionalism and empathy as necessary.

You will ideally have some knowledge of the current Housing Benefit system, alongside a relevant qualification. If you do not possess this, you must be willing towards a housing qualification during your role. You will need to be self-motivated with a keen interest in rules and regulations and how we can use this knowledge to better achieve positive outcomes for our tenants and maximise Creative Support's income from its housing stock. This role also involves regular, regional travel.

For an informal discussion about the role please contact Catherine Reilly-Cooper, Head of Supported Housing on 0161 238 7654.

Vacancy Reference Number: 71968

Creative Support's Development Pathway offers a structured induction and values-led training to help staff grow from entry-level to leadership roles. It empowers career progression through tailored learning aligned with national strategies and the WE CARE framework.

• probationary bonus
• pension contributions
• 28 days Annual Leave
• company paid enhanced DBS

We are a passionate, inclusive, and anti-racist organization - Stonewall Diversity Champion, Disability Confident Employer who have recently received an Investors in People Gold award.

We can only accept applications from candidates who are located in and eligible to work within the UK. This post will not be open to Sponsorship under the UKVI scheme, and we are unable to accept applicants with Skilled Worker Visa.

Recruitment Department, Creative Support Ltd, Wellington House, 131 Wellington Road South, Stockport, SK1 3TS