Supported Housing & Welfare Rights Officer

Creative Support; Greater Manchester; On-site; GBP 28,000 - 34,000; Full time

Benefits offered by this job

probationary bonus

pension contributions

28 days Annual Leave

company paid enhanced DBS

Job summary

Creative Support in Stockport, Greater Manchester, seeks a Supported Housing and Welfare Rights Officer to join the Housing and Welfare Rights Team. You will manage tenancy-related tasks and ensure housing benefit claims are handled efficiently to support tenants in maintaining their tenancies.

The role involves regular regional travel and requires a proactive, empathetic approach to clients and partner agencies.

Qualifications

• Knowledge of the current Housing Benefit system would be helpful.
• A relevant qualification is preferred.
• If you do not possess this, you must be willing to pursue a housing qualification during your role.
• You should be self-motivated with an interest in rules/regulations and how they impact tenants and income.
• Regular regional travel is part of the role.

Responsibilities

• Manage a caseload of tenants, including sign ups and Housing Benefit claims.
• Handle arrears management and tenancy enforcement actions.
• Monitor voids and take prompt action to resolve cases.
• Communicate clearly with clients, staff and partner agencies.

Skills

Communication

Empathy

Willingness to travel

Job description

Supported Housing & Welfare Rights Officer

Job Reference: 71968

up to £31,000 per annum

Stockport, Greater Manchester

Full-Time

We are looking to recruit a highly motivated Supported Housing and Welfare Rights Officer to join our Housing and Welfare Rights Team based in Stockport.

Creative Support own and manage a portfolio of supported accommodation across the country for the purpose of enabling vulnerable adults with different needs to maintain a tenancy within the community. The Supported Housing and Welfare Rights Team provide a warm, friendly and responsive service to all clients supported by Creative Support offering support and guidance to clients, staff and partner agencies on matters relating to tenancies, housing law, welfare benefits advice and budgeting.

You will be responsible for a caseload of tenants residing in our supported accommodation, managing all tenancy related tasks including sign ups, Housing Benefit claims, arrears management, tenancy enforcement action and voids monitoring. You will take prompt, appropriate action to resolve cases and support our tenants to maintain their tenancies.

You will be friendly, approachable and confident and able to communicate clearly with clients, staff and other partner agencies. You should not be averse to dealing with sometimes challenging and / or emotional cases and will demonstrate professionalism and empathy as necessary.

You will ideally have some knowledge of the current Housing Benefit system, alongside a relevant qualification. If you do not possess this, you must be willing towards a housing qualification during your role. You will need to be self-motivated with a keen interest in rules and regulations and how we can use this knowledge to better achieve positive outcomes for our tenants and maximise Creative Support’s income from its housing stock. This role also involves regular, regional travel.

For an informal discussion about the role please contact Catherine Reilly-Cooper, Head of Supported Housing on 0161 238 7654.

Vacancy Reference Number: 71968

Creative Support’s Development Pathway offers a structured induction and values-led training to help staff grow from entry-level to leadership roles. It empowers career progression through tailored learning aligned with national strategies and the WE CARE framework.

Benefits of working with Creative Support include:

• a probationary bonus
• pension contributions
• 28 days Annual Leave
• company paid enhanced DBS

We are a passionate, inclusive, and anti-racist organization – Stonewall Diversity Champion, Disability Confident Employer who have recently received an Investors in People Gold award.

Applications are reviewed as they are received, we do not provide feedback for unsuccessful applications. We can only accept applications from candidates who are located in and eligible to work within the UK – This post will not be open to Sponsorship under the UKVI scheme, and we are unable to accept applicants with Skilled Worker Visa.