Supported Housing Project Manager

The Bridge Homelessness to Hope; Leicester; On-site; GBP 42,000 - 52,000; Full time

Benefits offered by this job

Staff healthcare benefits

Counselling and wellbeing support

Job summary

The Bridge Homelessness to Hope in Leicester is seeking a compassionate Supported Housing Project Manager to oversee day-to-day delivery of housing provision, manage staff, review tenant progress and maintain safety standards.

You will work closely with the Operations Manager to develop new projects and translate strategic plans into actionable work plans, with a focus on compassionate, professional housing support.

Qualifications

• Experience in line management and appraisals.
• Understanding of safeguarding and working with vulnerable people.
• Compassionate, patient approach with strong communication.
• Ability to manage competing priorities and escalate when needed.

Responsibilities

• Lead and supervise Housing Support Workers and monitor caseloads.
• Conduct regular coaching, appraisals, induction and wellbeing activities.
• Handle performance issues, grievances, and disciplinary matters.
• Assist with recruitment, advertising, short-listing and interviewing.

Skills

People management

Communication

Safeguarding

Problem solving

Organisational skills

Team leadership

IT proficiency

Tools

Microsoft Office

Job description

Organisation: The Bridge Homelessness to Hope, Leicester

Reports to: Operations Manager

Hours: Full-time – 37.5 hours per week – Monday to Friday (occasional Saturday where operational needs dictate)

About The Bridge

This is a great opportunity to join our supportive team at an exciting time of growth. The Bridge Homelessness to Hope is a Leicester charity supporting people experiencing homelessness and housing insecurity. Through our hub and our expanding supported accommodation and housing services, we provide practical, person-centred support that helps people build stability, strengthen independence and move towards sustainable housing. Relationships, consistency and a strengths-based approach are central to the way we work. For more information about the history, our team and the ethos of The Bridge Homelessness to Hope, please look though our website: www.bridgeleicester.org

About the Role

We are looking for a compassionate, organised and proactive Supported Housing Project Manager to lead the day-to-day delivery of our existing supported housing provision and help to develop new projects. Reporting directly to the Operations Manager, you will manage and support Housing Support Workers, oversee tenants' progress, maintain high standards of safety and accommodation, solve operational problems and elevate concerns when required.

Key Responsibilities

• Lead, supervise and provide regular line management to Housing Support Workers, monitoring caseloads and supporting consistent, high-quality practice.
• Conduct regular one-to-one coaching sessions and appraisals with line managed staff. Oversee staff induction, development, and wellbeing.
• Manage performance issues, grievances, and disciplinaries in line with policy.
• Support with recruiting new staff, including advertising, short-listing, interviewing.
• Oversee tenant progress against support plans and agreed goals, ensuring plans are meaningful, regularly reviewed and focused on progression and independence.
• Ensure individual risk assessments, property checks and fire risk assessments are current, with incidents, safeguarding concerns and emerging risks acted on appropriately.
• Manage day-to-day operational issues, support positive staff–tenant relationships and help resolve challenging situations or conflict.
• Oversee resident induction, behaviour issues, crises, and breaches of licence.
• Oversee the condition, maintenance, health and safety of supported accommodation, following up repairs and working with staff, contractors and the Operations Manager to resolve issues.
• Promote a compassionate, strengths-based and professional approach across the housing service.
• Developing new projects alongside the Operations manager to ensure The Bridge Homelessness to Hope’s mission and values are lived out in practice.
• Translate strategic plans into operational work plans with clear targets and outcomes.
• External relationship building.
• Monitor outcomes and contribute to the ongoing development of the project.

Working with the Operations Manager

You will take responsibility for the day-to-day management and oversight of supported housing while keeping the Operations Manager informed of progress, emerging risks and operational issues. You will be expected to make appropriate decisions within the scope of the role and recognise when additional guidance or senior escalation is needed. Regular supervision and project reviews will support complex case discussion, problem-solving, performance and service development.

About You

We are interested in candidates who combine strong people-management skills with compassion, resilience, sound judgement and a practical approach.

• Previous experience of managing a team, with a good understanding of line management responsibilities and evidence of appraisal and managing under-performance
• An understanding of the complexities of working with vulnerable people and people who are experiencing multiple disadvantages.
• A compassionate, nurturing and non-judgemental approach, with strong communication and relationship-building skills.
• Experience of managing difficult situations and conflict, while maintaining clear professional boundaries.
• Ability to support and motivate staff, organise a varied workload, solve problems and know when to escalation concerns.
• Commitment to safeguarding, equality and person-centred support.
• Good IT skills, including maintaining clear records and monitoring progress.

Transferable Experience Welcome

Excellent managers do not necessarily come from a traditional supported-housing background. We welcome transferable experience from other people-focused management settings. We are particularly interested in your ability to lead people well, build positive relationships and create an environment in which both staff and the people we support can progress.

What We Offer

• Staff healthcare benefits and access to counselling and wellbeing support.
• Supportive, approachable leadership and a strong, compassionate team environment.
• Professional development, relevant training and regular supervision.
• The opportunity to help shape and develop new housing services at The Bridge.

Our Approach

At The Bridge Homelessness to Hope, sustainable change begins with trust, consistency and being treated without prejudice. We are looking for a manager who can combine clear leadership and accountability with compassion and understanding, supporting staff to do their best work while ensuring that people living in our accommodation receive safe, consistent and high-quality support.