Service Manager – Homelessness and Support

thebridge-eastmidlands; Loughborough; Hybrid; GBP 32,000 - 39,000; Part time

Benefits offered by this job

Additional holiday

Flexible working

Job summary

The Bridge East Midlands is seeking a Service Manager - Homelessness and Support to lead and develop Fresh Start, Home Energy Advice and Housing Support services. You will oversee staff, safeguard clients, monitor performance and ensure services align with funders and partners.

A driving licence or transport is required to travel across Charnwood/Leicestershire. You will use data and feedback to drive improvements and work in a supportive, collaborative environment aimed at lasting client

Qualifications

• Leading and developing multiple homelessness support services.
• Ability to guide staff with complex cases.
• Committed to safeguarding and service quality.

Responsibilities

• Lead and develop Fresh Start, Home Energy Advice and Housing Support services.
• Provide day-to-day leadership and staff support.
• Oversee service quality, safeguarding and performance; ensure services meet funder/partner needs.
• Use service data and client feedback to drive improvements.

Skills

People leadership

Service delivery

Data-driven improvement

Team mentoring

Job description

Salary: £35,020 FTE (£21,295 pro rata)

22.5 hours per week

Closing Date: Friday 16th October

We reserve the right to close this advert early if we receive a high volume of suitable applications.

Description

There are many reasons to work for The Bridge East Midlands, but the most important thing is the difference you can make.

If you want to use your skills and experience to tackle homelessness, join us and help local people move towards safer, more stable lives.

At The Bridge East Midlands, you will join colleagues who bring energy, commitment and hope to their work. Together, you will make a real difference to local people.

We are a small, close-knit charity with a clear purpose. We work collaboratively, stay organised and are determined to achieve the best possible outcomes for the people we support.

You will receive benefits including additional holiday and flexible working, alongside the training and support you need from day one. We will invest in your development because we value our people and want you to build your skills, grow your career and make the greatest possible difference through your work.

Within this supportive environment, you will lead and develop our Fresh Start, Home Energy Advice and Housing Support services, helping local people facing homelessness, housing instability and financial hardship move towards safer, more stable lives. As our Service Manager - Homelessness and Support, you will provide day-to-day leadership and support to staff, oversee service quality, safeguarding and performance, and ensure that services meet the needs of clients, funders and partners.

You will use service data, client feedback and staff learning to drive improvement, manage operational challenges and strengthen partnership working. Although you will not routinely hold a caseload, you will provide guidance on complex cases and help your teams deliver effective, person-centred support that achieves meaningful and lasting outcomes.

Please note that this post requires either a full driving licence and use of a vehicle, or having means of transport to travel across Charnwood / Leicestershire.

An enhanced Disclosure and Barring Service (DBS) check is required for this post.

We take safeguarding of our clients seriously; therefore, you will be expected to demonstrate that you understand current safeguarding practices and agree to adhere to these practices within the role.

If you have any questions about the process or this particular role, please contact us on 01509 260500 option 2 and select Programmes and Services