Supported Housing Manager

Baird And Co Recruitment Ltd; Oxford; Hybrid; GBP 38,000 - 52,000; Full time

Benefits offered by this job

Hybrid working

Travel opportunities for site visits

Professional development

Job summary

Avalon is seeking a proactive Supported Housing Manager to oversee day-to-day housing management operations and line-manage a team of Housing Officers. The role is based in Oxford with coverage for London and the South, entailing regular travel to conduct property visits and support remote staff.

You will drive improvements, ensure compliance with regulator standards, and deliver high-quality Intensive Housing Management services across the region. Hybrid & mobile working arrangements apply.

Qualifications

• Requires CIH Level 3 or equivalent housing qualification.
• Demonstrated experience in housing management or supervisory roles within housing associations or supported housing providers.
• Strong knowledge of Housing Benefit regulations and Intensive Housing Management models.

Responsibilities

• Line-manage three Housing Officers, conducting performance reviews and guiding on complex cases.
• Directly manage a small portfolio of residential properties, overseeing tenancy and void management.
• Travel 2–3 days per week across London and the South to inspect properties and support frontline staff.
• Support resolution of tenancy management issues including ASB, breaches, and legal escalations.
• Oversee Intensive Housing Management delivery, ensuring Housing Benefit applications and local authority reviews adhere to regulations.
• Collaborate with support providers and maintenance teams to ensure prompt repairs and void progression.
• Produce regular performance and income management reports and implement targeted improvement plans.

Skills

Staff leadership

Stakeholder management

Communication

Travel readiness

Education

CIH Level 3 or above

Job description

Avalon is seeking a proactive Supported Housing Manager to oversee day-to-day housing management operations, line-manage a team of Housing Officers, and manage a small hands-on property patch. Based out of Oxford and covering London and the South of the country, this role requires regular travel (2–3 days per week) to conduct property visits and support remote staff.

Reporting to the Head of Housing, the Supported Housing Manager will drive continuous improvement, ensure compliance with the Regulator of Social Housing’s Consumer Standards, and ensure high-quality, efficient Intensive Housing Management services are delivered across the region.

Key Duties:

• Line-manage three Housing Officers, conducting performance reviews, monitoring day-to-day activity, and providing guidance on complex cases.
• Directly manage a small portfolio of residential properties within the region, overseeing day-to-day tenancy and void management.
• Travel 2–3 days per week across London and the South to conduct property inspections, audit service records, and support frontline staff.
• Support the resolution of complex tenancy management issues, including anti-social behaviour (ASB), tenancy breaches, and legal escalations.
• Oversee Intensive Housing Management delivery, ensuring Housing Benefit applications and local authority reviews (e.g., SHIP) strictly adhere to regulations.
• Collaborate as the Supported Housing Manager with support providers to generate referrals and liaise with maintenance teams to ensure prompt repair resolution and void progression.
• Produce regular performance and income management reports, highlighting underperformance and implementing targeted improvement plans.

Further Details:

• Geographic Coverage: Oxford base covering London and Southern regions.
• Hybrid & Mobile Working: Flexible routine combining home-working, site visits, and regional staff support.
• Operational Impact: Dynamic dual role offering both strategic leadership and direct tenant-facing housing management experience.

Requirements to apply for the Supported Housing Manager:

• Qualifications: Working towards or fully CIH qualified (Level 3 or above) or equivalent housing qualification.
• Experience: Proven track record in a similar housing management or supervisory role within a housing association or supported housing provider.
• Knowledge: Strong understanding of Housing Benefit regulations, Intensive Housing Management models, supported housing, and RSH Consumer Standards.
• Staff Leadership: Experience managing direct reports, carrying out performance scrutiny, and executing operational improvement plans.
• Travel & Mobility: Ability and willingness to travel 2–3 days per week across London and the South of England.
• Personal Attributes: Resilient, self-motivated, self-sufficient administratively, with excellent stakeholder management and communication skills.

Avalon, trading name of Spirehouse Recruitment Limited, is an equal opportunities employment business and employment agency. We practise a diverse and inclusive recruitment process that ensures equal opportunity for all individuals