Supported Housing Manager — Lead Team & Complex Caseload

Niyaa People; Coventry; On-site; GBP 32,000 - 46,000; Full time

Job summary

Niyaa People is recruiting on behalf of a leading organisation within the supported housing and homelessness sector for an experienced Supported Housing Manager to join a specialist service in Coventry. You will lead a team of support and housing professionals, manage a small, complex caseload and oversee safeguarding, risk management and trauma‑informed practice.

This role offers the opportunity to shape the service, drive better outcomes for residents and build strong partnerships with local

Qualifications

• Proven experience leading a team within supported housing, homelessness, or similar environment.
• Extensive experience working with homelessness and multiple disadvantage.
• Strong knowledge of accommodation-based services and intensive housing management.
• Experience with rent management, Housing Benefit, Universal Credit and tenancy sustainment.
• Strong safeguarding knowledge and experience managing complex risks.
• Experience developing and quality assuring support plans and risk assessments.
• Strong understanding of trauma-informed and strengths-based approaches.
• Experience working with individuals affected by mental health, substance misuse and other complex needs.
• Confidence working collaboratively with statutory and voluntary-sector partners.
• Excellent communication, interpersonal and report-writing skills.

Responsibilities

• Leading, motivating and developing a team of support and housing professionals.
• Providing regular supervision, 1:1s, appraisals, objective setting and reflective practice.
• Maintaining a positive culture focused on high performance, inclusion and continuous improvement.
• Supporting staff to work effectively with people experiencing multiple disadvantage, including homelessness, mental health needs, substance misuse and offending histories.
• Managing a small and complex caseload alongside your management responsibilities.
• Providing oversight of safeguarding, risk management and multi-agency casework.
• Championing strength-based and trauma-informed approaches across the service.
• Quality assuring support plans, risk assessments, case notes and resident engagement.
• Overseeing intensive housing management, tenancy sustainment and rent management.
• Supporting the team with Housing Benefit, Universal Credit, welfare benefits and rent arrears.
• Ensuring accommodation inspections, property compliance, health and safety and housing management requirements are maintained.
• Monitoring service KPIs, contract performance and operational outcomes.
• Building effective relationships with local authorities, commissioners, housing teams, Police, Probation, health services, DWP and voluntary-sector partners.
• Participating in an out-of-hours Managers on Call rota.
• Contributing to the development and growth of the service and wider organisation.

Skills

Leadership

Communication

Report writing

Team development

IT / case-management systems

Trauma-informed approaches

Risk management

Partnership working

Tools

Case-management software

Job description

Niyaa People is recruiting on behalf of a leading organisation within the supported housing and homelessness sector for an experienced Supported Housing Manager to join a specialist service in Coventry. You will lead a team of support and housing professionals, manage a small, complex caseload and oversee safeguarding, risk management and trauma‑informed practice.

This role offers the opportunity to shape the service, drive better outcomes for residents and build strong partnerships with local