Supported Housing Manager - Extra Care Leader

SNG (Sovereign Network Group); Wembley; Hybrid; GBP 42,000 - 51,000; Full time

Benefits offered by this job

25 days holiday

Bank holidays + extra day each year

Holiday buy/sell option

Wellbeing days

Pension up to 12%

Life cover 4x salary

Private medical insurance

Dental insurance

Critical illness cover

Gym memberships

24/7 virtual GP

Job summary

Sovereign Network Group is seeking a Supported Housing Manager-Extra Care to lead a team delivering housing management services across our geography. You will travel to supported schemes and collaborate with local authorities, care providers, and internal teams to ensure compliant, high-quality support.

Based from offices with flexible hybrid working between Wembley and other sites, you will oversee allocations, income, and tenancy management while driving service improvements and data quality.

Qualifications

• Demonstrable experience leading teams in housing or partnership contexts.
• Experience managing allocations, income and tenancy processes in supported housing is desirable.
• Knowledge of Supported Housing is advantageous but not essential.

Responsibilities

• Deliver high-quality customer-centric housing management services (allocations, income, tenancy management).
• Oversee operational performance across a defined area (health and safety, compliance, finance, customer satisfaction, lettings).
• Build and manage relationships with local authorities and external partners.
• Ensure services are delivered within approved budgets and contractual requirements.
• Lead investigations of complaints and anti-social behaviour; safeguard residents.
• Maintain safe living environments for residents and supervise staff/contractors.

Skills

Team leadership

Stakeholder management

Communication skills

Customer focus

Problem solving

Job description

Sovereign Network Group is seeking a Supported Housing Manager-Extra Care to lead a team delivering housing management services across our geography. You will travel to supported schemes and collaborate with local authorities, care providers, and internal teams to ensure compliant, high-quality support.

Based from offices with flexible hybrid working between Wembley and other sites, you will oversee allocations, income, and tenancy management while driving service improvements and data quality.