Supported Housing Manager

The Housing Network; Leicester Forest East; On-site; GBP 36,000 - 44,000; Full time

Benefits offered by this job

Salary £40,000 per annum

Simply Health Package

Blue Light Card

Cycle to Work Scheme

Referral programme

Job summary

The Housing Network in Leicester is seeking a Service Manager to lead a dedicated team delivering high-quality support to individuals experiencing homelessness within an on-site service. You will drive safeguarding, service and property compliance, and rent management while fostering staff development and a strong performance culture in a growing organisation with a national footprint.

This role is based in Leicester and involves managing a multidisciplinary team and engaging with external

Qualifications

• Experience as Service Manager in housing or homelessness support preferred.
• Ability to lead multi-disciplinary teams and manage safeguarding responsibilities.
• Strong organisational and budget-management capabilities.

Responsibilities

• Lead and support a team of support workers to deliver high-quality sessions for individuals facing homelessness.
• Manage and develop a high-performance culture through regular 1:1s, objectives, and appraisals.
• Support knowledge development and ensure alignment with organisational policies and budgets.
• Fulfil line management responsibilities including annual leave and sickness management with strong leadership.
• Ensure service and property compliance and health & safety standards are maintained, escalating issues promptly.
• Monitor contract performance and strive to meet or exceed targets.
• Maintain safeguarding oversight and engage with external stakeholders and case reviews as appropriate.
• Support rent management and welfare benefit queries to maximise rental income.

Job description

Supported Housing Manager

Salary - 40,000 Per Annum

Location - Leicester (on-site)

Working Hours - 40 Hours Per Week

We are the Housing Network (THN), a purpose-led organisation working in partnership with the YMCA to support our communities. We are in an exciting period of growth and have risen to 200th in the FT1000 Fastest Growing Companies in Europe! We are looking for experienced and passionate people to help us support vulnerable individuals and families experiencing homelessness.

Are you an experienced Service Manager, looking to join at an exciting time of growth and be part of one services based in Leicester. If you are an experienced Service Manager who is committed to leading a high-quality team to support vulnerable people and want to help us shape and create a great service for those who need us most, this could be the role for you!

What you’ll be doing

• Lead and support a team of support workers to deliver high quality support sessions, supporting individuals with multiple disadvantage who are facing homelessness.
• Manage and administer an effective high-performance culture through regular 1:1s, objective setting and appraisals, providing additional support where necessary to overcome challenges and barriers.
• Support your team to seek out opportunities for knowledge development and skill improvement, reviewing its relevance against organisational policies and budgets.
• Fulfil all mandatory line management responsibilities (e.g. annual leave and sickness management), providing strong leadership throughout the entire employee life cycle in accordance with the organisation's People policies.
• Lead on ensuring all aspects of service and property compliance and H&S are maintained at appropriate levels at all times, escalating concerns without delay to senior management.
• Lead on the monitoring and delivery of all relevant contract performance elements, supporting your team to proactively engage with the meeting (and exceeding) of those measures.
• Maintain oversight across all safeguarding matters for the service, leading on engagement with external stakeholders and multi-disciplinary teams, attending case review meetings where appropriate.
• Support the team to take ownership of any rent management matters for residents, helping them to understand the importance of appropriate money management and to take necessary action to avoid arrears, which will involve administration of housing benefit claims.
• Support the team with welfare benefit queries and money management skills to maximise rental income.

What you’ll receive

• Salary - 40,000
• Simply Health Package
• Blue Light Card
• Cycle to Work Scheme
• Referral programme