SUPPORTED ACCOMMODATION MANAGER

Cardiff Council; Cardiff; Ibrido; GBP 42.000 - 56.000; Tempo pieno

Descrizione del lavoro

Cardiff Council’s Young Persons Supported Accommodation Service provides safe, high-quality accommodation and trauma-informed support to young people experiencing homelessness. This role leads a designated area of the service, ensuring services are safe, responsive and delivered to a high standard.

You will manage day-to-day operations, staff performance, resources, and collaborative work with internal teams and external agencies, while monitoring outcomes and contributing to service development

Competenze

• Experience in supported accommodation, housing or a similar service.
• Experience leading staff and managing performance and resources.
• Experience working within a multi‑agency framework and supporting young people with complex needs.

Mansioni

• Oversee day-to-day operations of the designated area of the Young Persons Supported Accommodation Service.
• Monitor outcomes and coordinate staffing rotas.
• Manage budgets and respond to complaints and enquiries.
• Contribute to service development and continuous improvement.

Descrizione del lavoro

Cardiff Council’s Young Persons Supported Accommodation Service provides safe, high-quality accommodation and trauma-informed support to young people experiencing homelessness.

The service works across a range of accommodation settings and in partnership with internal teams and external agencies to help young people achieve positive outcomes and move on sustainably.

About the job

We are recruiting a Supported Accommodation Manager to oversee a designated area of the Young Persons Supported Accommodation Service.

You will lead day-to-day operations, manage staff performance and resources, maintain effective housing management and compliance, and ensure services are safe, responsive and delivered to a high standard. You will monitor outcomes, coordinate staffing rotas, manage budgets, respond to complaints and enquiries, and contribute to service development and continuous improvement.

What We Are Looking For From You

We are looking for an experienced and confident manager with a background in supported accommodation, housing or a similar service. You will have experience of leading staff, managing performance and resources, working within a multi-agency framework and supporting young people with complex needs.

You will be organised, resilient and able to manage competing priorities, difficult conversations and challenging situations while maintaining a strong focus on safeguarding, customer service and positive outcomes.

Knowledge of housing management, risk management, psychologically informed practice and the effects of adverse childhood experiences would be advantageous.

The ability to speak Welsh or another community language would also be an advantage.

Additional information

This post is subject to an Enhanced Disclosure and Barring Service (DBS) check.

This post is subject to an Enhanced Disclosure and Barring Service (DBS) check. The post holder will be required to work flexibly according to service needs, which may include working outside normal business hours. The work location may vary, and the ability to travel in connection with the role is essential. A full, valid driving licence and access to a car would be advantageous.

We understand you might use AI and other resources for your application; however, please ensure all information you provide is factually accurate, truthful, original and does not include ideas or work that is not your own.

This post is suitable for job share. Applications are welcomed in both English and Welsh, with Welsh-language applications treated no less favourably.

Job Category Housing

Department Housing & Communities

Working Pattern/Contract Type Full Time Permanent