COMPLEX NEEDS CASE CO-ORDINATOR

Cardiff Council; Cardiff; Hybrid; GBP 26,000 - 34,000; Full time

Job summary

Cardiff Council is seeking a Young Persons Complex Needs Case Coordinator to provide assertive, needs-led support to young people at risk of harm, exploitation or criminality. You will manage a caseload, complete holistic assessments and advocacy, coordinating their journey through homelessness with partner agencies.

The role requires strong communication, record-keeping and IT skills, with knowledge of safeguarding and trauma-informed practice advantageous. Welsh language ability is a plus.

Qualifications

• Experience supporting people who are homeless with complex needs.
• Experience managing a caseload and completing risk assessments and support plans.
• Ability to collaborate with partner organisations.
• Knowledge of homelessness, safeguarding and trauma-informed practice is advantageous.
• Welsh or community language knowledge is advantageous.

Responsibilities

• Provide assertive, needs-led support to young people at risk of harm, exploitation or criminality.
• Manage a caseload, complete holistic assessments and support plans.
• Advocate for young people and coordinate their journey through homelessness.
• Work with the YP MDT and partner agencies to access appropriate accommodation and services.
• Support engagement with services and achieve sustainable outcomes.

Skills

Communication

Advocacy

Organisation

Record-keeping

IT proficiency

Tools

IT systems

Job description

Cardiff Council’s Young Persons Multidisciplinary Team (YP MDT) provides targeted, coordinated support to young people aged 16–25 who are experiencing homelessness and have complex or multiple needs.

The team works in partnership across housing, health, social care and specialist services, using trauma-informed, person-centred and assertive outreach approaches to improve outcomes and prevent repeat homelessness.

About the job

As a Young Persons Complex Needs Case Coordinator, you will provide assertive, needs-led support to young people at risk of harm, exploitation or criminality.

You will manage a caseload, complete holistic assessments and support plans, advocate for young people and coordinate their journey through homelessness. Working closely with the wider YP MDT and partner agencies, you will help young people access appropriate accommodation, remain engaged with services and achieve sustainable, positive outcomes.

What We Are Looking For From You

We are looking for a resilient, proactive and compassionate practitioner who can build positive professional relationships with young people who may have experienced trauma or have a history of limited engagement with services. You will have experience of supporting people who are homeless and have complex needs, managing a caseload, completing risk assessments and support plans, and working collaboratively with partner organisations. Strong communication, advocacy, organisation, record-keeping and IT skills are essential.

Knowledge of homelessness, safeguarding, exploitation and trauma-informed practice would be advantageous.

The ability to speak Welsh or another community language would also be an advantage.

Additional information

This is a temporary post until 31 March 2027, funded through annual grant arrangements, with the potential for extension subject to ongoing funding.

This post is subject to an Enhanced Disclosure and Barring Service (DBS) check.

Internal applicants applying on a secondment basis must obtain the appropriate approval prior to applying, in line with Form SEC1 (4.C.081). Requests may only be approved by the relevant Director/ Assistant Director/ Chief Officer or Senior Nominated Officer, graded no lower than OM2 or in the case of schools-based staff the Head teacher / Governing Body.

This vacancy is suitable for post share.

We understand you might use AI and other resources for your application; however, please ensure all information you provide is factually accurate, truthful, original and does not include ideas or work that is not your own.

Job Category Housing

Department Housing & Communities

Working Pattern/Contract Type Full Time Temporary