Support Workers

Mungos; London; On-site; GBP 22,000 - 28,000; Full time

Job summary

Join a leading organization dedicated to ending homelessness as a Support Worker in London. You will provide essential support to vulnerable individuals, helping them achieve personal goals and navigate their recovery journey. With opportunities for progression and a commitment to diversity, this role offers a chance to make a real difference in the community.

Benefits

20% pay premium for night and weekend shifts

Training provided for personal development

Qualifications

• Experience or interest in trauma-informed work with vulnerable individuals.
• Understanding of the complex issues faced by homeless people.

Responsibilities

• Work with clients to identify their personal goals and support their achievement.
• Provide practical and personal support in a caring manner.
• Deliver safe, high-quality, inclusive services.

Skills

Listening Skills

Communication Skills

Interpersonal Skills

Patience

Resilience

Job description

Do you have great listening and communication skills and an interest in supporting vulnerable people across London?

We are looking for Support Workers (known internally as Project Workers) to join several of our services across London. Our services support people through semi-independent housing, specialist mental health or complex needs accommodation, and other housing options. We are committed to a recovery-based approach and supporting individuals to meet their needs.

1 x Support Worker – Mare Street, East London

Mare Street is a 68-bed high support hostel for clients experiencing multiple disadvantages. It offers a busy, fast-paced environment where Project Workers can gain experience in multi-agency work, safeguarding, and incident management, working alongside the Complex Needs Worker and various in-reach services. The staffing structure includes two Senior Project Workers, a Manager, and a Deputy, providing future progression opportunities.

1 x Support Worker – Women’s Hostel, North London (*Women Only)

This 30-bed single-sex hostel provides a vital service for women. Support Workers here will work with our Domestic Abuse Navigator, Complex Needs Team, and local specialist services like Pause and Open Doors. This role is suitable for candidates with experience or interest in trauma-informed work with women facing multiple disadvantages. The staffing includes a Senior Project Worker, a Manager, and a Deputy, offering progression opportunities.

*For genuine occupational requirement reasons, we are seeking a woman only for this vacancy (exemption under the Equality Act 2010 Part 1 Schedule 9).

Why join us to support clients on their recovery journey?

• Work with clients to identify their personal goals and support their achievement.
• Provide practical and personal support in an approachable, caring, and person-centred manner.
• Be part of a dedicated team delivering safe, high-quality, inclusive services.
• Work on a weekly shift rota, including early/late shifts, weekends, and bank holidays.
• Some roles offer an additional 20% pay premium for hours worked between 8pm-8am on weekdays and all hours on weekends.

About you

We seek enthusiastic individuals with a genuine desire to support people in transforming their lives.

If you understand the complex issues faced by homeless people, have personal experience of homelessness, or experience supporting vulnerable individuals through change, we encourage you to apply.

If you possess good interpersonal and listening skills, patience, and resilience, we will provide the necessary training to work holistically and person-centred with clients.

St Mungo’s is committed to diversity and inclusion and encourages applications from under-represented groups.

How to apply

View the job description and application guidance on our website’s ‘document’ tab. When ready, click ‘Apply Now’ to complete the online application form. For more information and to apply, visit the St Mungo’s careers page.

Closing date: 10 am, 2nd June 2025

Interviews and assessments: 17th & 19th June 2025

About Us

Our purpose is to end homelessness and rebuild lives. For over 55 years, we have supported individuals to recover from homelessness and advocated for change, helping around 28,000 people annually and providing safe accommodation for over 2,700 each night.

What We Offer

A DBS disclosure check is required for this role and will be conducted for the successful candidate. All appointments will adhere to St Mungo’s current Terms and Conditions, including internal candidates.