Support Workers

ACS Staffing Solutions; Aston; On-site; GBP 22,000 - 29,000; Full time

Benefits offered by this job

Competitive salary package

Overtime opportunities

Induction programme and ongoing培训

Career progression opportunities

Supportive management team

Wellbeing initiatives and support

Job summary

ACS Staffing Solutions is seeking a Senior Support Worker for complex care in a Midlands setting. You will provide high-quality support to young people with complex needs in community-based residential settings, with staffing ratios from 2:1 to 4:1.

The role focuses on promoting independence, wellbeing, and life skills, while maintaining accurate records and working with families and professionals. Flexibility for shifts, weekends and sleep-ins is required.

Qualifications

• Experience supporting young people or adults with complex care needs.
• Experience with behaviours that challenge or mental health needs.
• Strong safeguarding and person-centred care understanding.
• Experience using de-escalation and behaviour management techniques.
• Ability to remain calm and professional in high-pressure situations.
• Excellent communication, organisational and report-writing skills.
• Flexibility to work shifts, weekends and sleep-ins.

Responsibilities

• Provide high-quality, person-centred support in community-based residential settings.
• Support teens and young adults in single occupancy placements with 2:1 to 4:1 staffing.
• Promote independence, wellbeing and life skills.
• Build positive relationships with young people, families and professionals.
• Follow support plans, risk assessments and positive behaviour strategies.
• Assist during crises using de-escalation techniques.
• Record accurate incident reports and daily documentation.
• Support and mentor less experienced team members.
• Attend handovers, meetings and training.

Skills

Communication

Organisation

Report writing

Safeguarding

De-escalation

Education

NVQ/QCF Level 3 Health & Social Care

UK Driving licence

Job description

Role: Senior Support Worker - Complex Care

Location: Midlands
Hours: Full Time
Salary: Competitive Salary + Overtime Available

What will you be doing?

• Providing high-quality, person-centred support to young people with complex care needs within community-based residential settings.
• Supporting teenagers and young adults living in single occupancy placements with staffing ratios ranging from 2:1 to 4:1.
• Promoting independence, wellbeing, positive outcomes and life skills development.
• Building and maintaining positive relationships with young people, families and external professionals.
• Following and implementing support plans, risk assessments and positive behaviour support strategies.
• Supporting young people through challenging situations and periods of crisis using de-escalation techniques.
• Carrying out approved physical intervention practices where necessary and appropriate.
• Maintaining accurate records, incident reports and daily documentation.
• Acting as a positive role model and supporting less experienced team members.
• Attending handovers, team meetings and training to ensure best practice is maintained.

Experience/qualifications required:

• Previous experience supporting young people or adults with complex care needs.
• Experience working with behaviours that challenge, emotional and behavioural difficulties, autism, learning disabilities and/or mental health needs.
• Strong understanding of safeguarding procedures and person-centred care practices.
• Experience using de-escalation and behaviour management techniques.
• Ability to remain calm, resilient and professional in high-pressure situations.
• Excellent communication, organisational and report-writing skills.
• Flexibility to work shifts, weekends and sleep-ins as required.
• NVQ/QCF Level 3 in Health & Social Care (or equivalent) desirable.
• Physical Intervention, PMVA or MAPA training desirable.
• Full UK Driving Licence desirable.

Benefits

• Competitive salary package.
• Enhanced overtime opportunities available.
• Comprehensive induction programme and ongoing training.
• Clear career progression opportunities within a growing organisation.
• Supportive and experienced management team.
• Employee wellbeing initiatives and support services.
• Company pension scheme.
• Generous annual leave entitlement.
• Opportunity to make a genuine difference to the lives of vulnerable young people.
• Work within a specialist complex care service with excellent professional development opportunities