Support Workers

ACS Staffing Solutions; Nechells; On-site; GBP 28,000 - 36,000; Full time

Benefits offered by this job

Overtime opportunities

Induction & training

Career progression

Company pension

Generous leave

Wellbeing support

Positive management

Job summary

ACS Staffing Solutions is seeking a Senior Support Worker - Complex Care in the Midlands to provide person-centred support to young people in community-based residential settings.

You will work with 2:1 to 4:1 ratios, promote independence, maintain records, and participate in training, handovers and safeguarding procedures. A strong commitment to safeguarding and calm de-escalation is essential, with shifts including weekends and sleep-ins.

Qualifications

• Previous experience supporting young people or adults with complex care needs.
• Experience with behaviours that challenge, safeguarding procedures and person-centred care practices.
• Ability to remain calm, resilient and professional in high-pressure situations.
• Flexible to work shifts, weekends and sleep-ins as required.

Responsibilities

• Provide high-quality, person-centred support to young people with complex care needs in community-based residential settings.
• Support teenagers and young adults in single occupancy placements with staffing ratios from 2:1 to 4:1.
• Promote independence, wellbeing, and life skills development.
• Maintain accurate records, incident reports and daily documentation.
• Follow and implement support plans, risk assessments and behaviour support strategies.
• Attend handovers, team meetings and training to ensure best practice.

Skills

Communication skills

Organisation

Report writing

Calm under pressure

Team support

Education

NVQ/QCF Level 3 Health & Social Care

Job description

Role:

Senior Support Worker - Complex Care

Location:

Midlands

Hours:

Full Time

Salary:

Competitive Salary + Overtime Available

What will you be doing?

• Providing high-quality, person-centred support to young people with complex care needs within community-based residential settings.
• Supporting teenagers and young adults living in single occupancy placements with staffing ratios ranging from 2:1 to 4:1.
• Promoting independence, wellbeing, positive outcomes and life skills development.
• Building and maintaining positive relationships with young people, families and external professionals.
• Following and implementing support plans, risk assessments and positive behaviour support strategies.
• Supporting young people through challenging situations and periods of crisis using de-escalation techniques.
• Carrying out approved physical intervention practices where necessary and appropriate.
• Maintaining accurate records, incident reports and daily documentation.
• Acting as a positive role model and supporting less experienced team members.
• Attending handovers, team meetings and training to ensure best practice is maintained.

Experience/qualifications required:

• Previous experience supporting young people or adults with complex care needs.
• Experience working with behaviours that challenge, emotional and behavioural difficulties, autism, learning disabilities and/or mental health needs.
• Strong understanding of safeguarding procedures and person-centred care practices.
• Experience using de-escalation and behaviour management techniques.
• Ability to remain calm, resilient and professional in high-pressure situations.
• Excellent communication, organisational and report-writing skills.
• Flexibility to work shifts, weekends and sleep-ins as required.
• NVQ/QCF Level 3 in Health & Social Care (or equivalent) desirable.
• Physical Intervention, PMVA or MAPA training desirable.
• Full UK Driving Licence desirable.

Benefits

• Competitive salary package.
• Enhanced overtime opportunities available.
• Comprehensive induction programme and ongoing training.
• Clear career progression opportunities within a growing organisation.
• Supportive and experienced management team.
• Employee wellbeing initiatives and support services.
• Company pension scheme.
• Generous annual leave entitlement.
• Opportunity to make a genuine difference to the lives of vulnerable young people.
• Work within a specialist complex care service with excellent professional development opportunities.