Support Worker - Shrewsbury

Bromford; Shrewsbury; On-site; GBP 22,000 - 26,000; Full time

Job summary

Bromford seeks a passionate Support Worker for a full-time, 12-month fixed-term role in Shrewsbury. You will assist customers in a mental health scheme, designing tailored support sessions and promoting independence. Experience in social housing is ideal, and strong organizational and networking skills are essential for success.

Qualifications

• Experience in social housing and support preferred.
• Ability to articulate services confidently to various stakeholders.
• Comfortable handling safeguarding concerns and maintaining customer records.

Responsibilities

• Support customers in a mental health scheme through tailored work sessions.
• Guide customers to external agencies for specialist support.
• Maintain accurate and up-to-date customer information.

Skills

Organisational Skills

Problem Solving

Networking

Customer Relationship Building

Decision Making

Job description

**This role is a 12-Month Fixed-Term Contract, full-time, working Monday-Friday**

If you have a passion for support work and enabling customers to manage their homes and improve their lives - you belong at Bromford.

Every single one of our customers is unique. And so are you. Almost every choice you make here has the power to change someone's life for the better. This is a big opportunity for you to make a real difference.

As a support worker, you will support our customers living in our mental health scheme, fostering a welcoming and customer-focused environment. Each day will be unique as you design and deliver tailored key work sessions on topics such as budgeting, savings, and benefits information, based on individual needs assessments. You will also guide customers to appropriate external agencies. Additionally, you will provide quality housing and support services to help sustain tenancies and promote independence.

We want you to be somebody who:

• Ideally, has experience of working in social housing and support
• Is well organised, comfortable in making their own decisions and a problem solver
• Will meet the needs of customers, commissioners and the wider community, whilst ensuring that service delivery is in line with Bromford's policies and procedures
• Will show confidence when articulating services to customers, colleagues, commissioners, and partner agencies
• Is comfortable reporting and maintaining accurate and up-to-date customer information, including the handling of safeguarding concerns
• Feels that networking comes naturally to them - not only externally but internally too - and you can build relationships so people know they can go to you and trust you.

You will work with local agencies to access any specialist support and signpost your customers to them, including debt and income support. You will engage with customers to build positive and inclusive relationships, whilst reviewing the impact of the support and the next steps needed.

You'll be based at Upton Lane, Shrewsbury, SY2 5RR. An Enhanced and Adult Barred List DBS check if required.

If you have previous experience as a support worker, mental health support worker, residential support worker, specialist support worker, care worker, a family or adult support worker, or something similar, we would be really happy to hear from you.

Closing date for applications is Wednesday 9 July 2025. Interviews will take place at our Upton Lane Scheme, Shrewsbury.