Specialist Support Worker

Trident Group; Shrewsbury; On-site; GBP 22,000 - 28,000; Full time

Job summary

A leading support services provider is seeking a Specialist Mental Health Support Worker for their rehabilitation service in Shrewsbury. In this role, you will support individuals with complex mental health needs, ensuring quality service and promoting independence. Ideal candidates will have experience in mental health care and hold an NVQ Level 2 qualification.

Qualifications

• Experience with complex mental health needs including self-harm and schizophrenia.
• Ability to create and maintain personalized support plans.
• Experience in supported housing settings.

Responsibilities

• Deliver support in line with service rotas and customer needs.
• Promote independence and assist with personal hygiene.
• Establish links with other healthcare professionals.

Skills

Self-motivation

Partnership-working

Customer-focused support

Risk assessment

Microsoft IT programmes

Education

NVQ Level 2 in Health and Social Care

Job description

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Due to continual growth within our support services, we are currently looking to recruit a Specialist Mental Health Support Worker based at our supported living rehabilitation service in Shropshire. The role will be based in Shrewsbury to provide rehabilitation focused support to individuals with complex and enduring mental health needs, working as part of a 24 hour service. Demonstrating a commitment to safeguarding in line with policy and procedure you will support customers with life skills and empower them to build successful relationships within their community as they develop skills to better manage their health and well-being and increase levels of independence within their daily living and tenancy management.

Key Responsibilities

• Deliver and promote a high standard of support for each individual in the home to include demonstrating and advising on good practice.
• Promote individual customers’ independence and choice.
• Prompt individual customers with all aspects of personal hygiene and appearance as required by the individual.
• Advising and assisting in developing a range of social, leisure, work, education or other meaningful activities as appropriate with customers. This may involve supporting customers to use I.C.T. to access information and services.
• Support customers in preparing and cooking meals, including menu planning and budgeting.
• Support customers to take an active role within the community.
• To support customers in preparations to move on from services, liaising with care coordinators, social workers and other care providers.
• Establish and maintain links with other health care professionals and agencies.
• Undertake the key-working role as designated by your line manager, this includes regular key-work sessions, positive outcomes, reviewing support plans and preparing and participating in review meetings alongside the customer.
• Undertake initial and on-going assessments in consultation with the customer, manager and involved agencies.
• Promote and uphold the Trident Reach policy on Equality and Diversity.
• Staff must maintain the confidentiality of all customers and any staff information they become aware of.
• Adhere to the Trident Reach Policies & Procedures and Code of Conduct.

Staff can expect regular supervisions from their line manager; they should be available and prepared with their agenda in advance of the meeting.

About You

We are looking for a highly motivated individual who would like to join our team in order to deliver good quality service to vulnerable adults.

• Able to work flexibly within a 24hr Rota system, which will include evenings, weekend working and sleep in shifts
• Experience of working with customers with complex mental health needs including - self harm, personality disorder and schizophrenia
• Self-motivated and able to work on own initiative
• Experience of partnership-working
• Deliver customer focused support in line with customer hours and service rotas
• Ability to create and maintain personalised support plans
• Assess risks, write assessments and draw up risk management plans
• To regularly hold key worker meetings to review and update customer outcomes
• Ability to use Microsoft IT programmes
• NVQ Level 2 in Health and Social Care
• Experience in supported housing settings

As a Disability Confident Committed Employer, we have committed to:

• ensure our recruitment process is inclusive and accessible
• communicating and promoting vacancies
• offering an interview to disabled people
• anticipating and providing reasonable adjustments as required
• supporting any existing employee who acquires a disability or long term health condition, enabling them to stay in work
• at least one activity that will make a difference for disabled people

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Created on 22/06/2025 by TN United Kingdom