Casual Specialist Support Worker

Trident Group; Shrewsbury; On-site; GBP 22,000 - 28,000; Full time

Job summary

A leading company in Shrewsbury seeks a Specialist Mental Health Support Worker to provide crucial support to individuals with complex mental health needs. The successful candidate will work within a 24-hour service, focusing on rehabilitation and fostering independence while ensuring that each customer's well-being is prioritized. Candidates should possess NVQ Level 2 in Health and Social Care and experience in mental health support.

Benefits

Regular supervision and support

Commitment to inclusive recruitment

Qualifications

• Experience with customers with complex mental health needs.
• Ability to create and maintain personalized support plans.
• Experience in supported housing settings.

Responsibilities

• Deliver high standards of support for individuals.
• Assist customers in preparing meals and menu planning.
• Conduct assessments and maintain links with healthcare professionals.

Skills

Flexibility

Self-motivation

Partnership working

Customer-focused support

Risk assessment

Education

NVQ Level 2 in Health and Social Care

Tools

Microsoft Office

Job description

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Casual Specialist Support Worker, Shrewsbury

Client: Trident Group

Location: Shrewsbury, United Kingdom

Job Category: Other

EU work permit required: Yes

Job Reference: d9dd8802b561

Job Views: 50

Posted: 24.06.2025

Job Description:

About the role

Due to continual growth within our support services, we are currently looking to recruit a Specialist Mental Health Support Worker based at our supported living rehabilitation service in Shropshire. The role will be based in Shrewsbury to provide rehabilitation focused support to individuals with complex and enduring mental health needs, working as part of a 24-hour service. Demonstrating a commitment to safeguarding in line with policy and procedure, you will support customers with life skills and empower them to build successful relationships within their community, as they develop skills to better manage their health and well-being and increase levels of independence within their daily living and tenancy management.

Key Responsibilities

• Deliver and promote a high standard of support for each individual in the home, including demonstrating and advising on good practice.
• Promote individual customers’ independence and choice.
• Prompt individual customers with all aspects of personal hygiene and appearance as required by the individual.
• Assist in developing a range of social, leisure, work, education, or other meaningful activities, supporting customers to access information and services via ICT.
• Support customers in preparing and cooking meals, including menu planning and budgeting.
• Support customers to take an active role within the community.
• Assist customers in preparations to move on from services, liaising with care coordinators, social workers, and other care providers.
• Establish and maintain links with other healthcare professionals and agencies.
• Undertake the key-working role as designated by your line manager, including regular key-work sessions, reviewing support plans, and participating in review meetings.
• Conduct initial and ongoing assessments in consultation with the customer, manager, and involved agencies.
• Promote and uphold the Trident Reach policy on Equality and Diversity.
• Maintain confidentiality of all customers and staff information.
• Adhere to the Trident Reach Policies & Procedures and Code of Conduct.

Staff can expect regular supervision from their line manager, with meetings prepared in advance.

About You

We seek a highly motivated individual eager to join our team to deliver quality support to vulnerable adults.

• Able to work flexibly within a 24-hour rota, including evenings, weekends, and sleep-in shifts.
• Experience working with customers with complex mental health needs, including self-harm, personality disorder, and schizophrenia.
• Self-motivated and able to work independently.
• Experience in partnership working.
• Deliver customer-focused support aligned with customer hours and service rotas.
• Ability to create and maintain personalized support plans.
• Assess risks, write assessments, and develop risk management plans.
• Hold regular key worker meetings to review and update customer outcomes.
• Proficient in Microsoft Office programs.
• NVQ Level 2 in Health and Social Care.
• Experience in supported housing settings.

As a Disability Confident Committed Employer, we are dedicated to:

• Ensuring an inclusive and accessible recruitment process.
• Communicating and promoting vacancies.
• Offering interviews to disabled applicants.
• Providing reasonable adjustments as needed.
• Supporting employees with disabilities or long-term health conditions to remain in work.
• Implementing activities to benefit disabled people.