Support Worker

Bromford Housing Group; Shrewsbury; On-site; GBP 24,000 - 30,000; Full time

Job summary

A leading housing association is seeking a full-time support worker for a 12-month contract in Shrewsbury. The role involves helping customers with their housing needs and personal development through tailored support, ensuring independence and positive outcomes. Suitable candidates will have relevant experience in social housing, along with strong organizational and communication skills.

Qualifications

• Ideally, experience in social housing or support.
• Comfortable in decision making and networking.

Responsibilities

• Support customers in a mental health scheme through tailored sessions.
• Guide customers to appropriate external agencies and maintain accurate records.

Skills

Problem solving

Organizational skills

Networking

Confident communication

Education

Experience in social housing or support work

Job description

This role is a 12-Month Fixed-Term Contract, full-time, working Monday-Friday.

If you have a passion for support work and enabling customers to manage their homes and improve their lives, you belong at Bromford.

Every single one of our customers is unique, and so are you. Almost every choice you make here has the power to change someone’s life for the better. This is a big opportunity for you to make a real difference.

As a support worker, you will support our customers living in our mental health scheme, fostering a welcoming and customer-focused environment. Each day will be unique as you design and deliver tailored key work sessions on topics such as budgeting, savings, and benefits information, based on individual needs assessments. You will also guide customers to appropriate external agencies. Additionally, you will provide quality housing and support services to help sustain tenancies and promote independence.

We want you to be somebody who:

• Ideally, has experience of working in social housing and support
• Is well organised, comfortable in making their own decisions and a problem solver
• Will meet the needs of customers, commissioners, and the wider community, whilst ensuring that service delivery is in line with Bromford’s policies and procedures
• Will show confidence when articulating services to customers, colleagues, commissioners, and partner agencies
• Is comfortable reporting and maintaining accurate and up-to-date customer information, including the handling of safeguarding concerns
• Feels that networking comes naturally to them – not only externally but internally too – and you can build relationships so people know they can go to you and trust you.

You will work with local agencies to access any specialist support and signpost your customers to them, including debt and income support. You will engage with customers to build positive and inclusive relationships, whilst reviewing the impact of the support and the next steps needed.

You’ll be based at Upton Lane, Shrewsbury, SY2 5RR. An Enhanced and Adult Barred List DBS check if required.

If you have previous experience as a support worker, mental health support worker, residential support worker, specialist support worker, care worker, a family or adult support worker, or something similar, we would be really happy to hear from you.

Closing date for applications is Wednesday 9 July 2025. Interviews will take place at our Upton Lane Scheme, Shrewsbury.

About us

We’re part of one of the biggest housing associations in the country, Bromford Flagship. As Bromford, our purpose is simple and honest: we invest in homes and relationships so that people can thrive.

We provide over 47,000 homes in the West Midlands and West of England; we have relationships with more than 112,000 customers; we have a strong balance sheet and we plan to deliver 11,000 more homes by 2032.

But we’re only just getting started.

Through place-based working, our people build progress from the ground up. You’ll find us at the heart of the communities we serve, forging stronger neighbourhood relationships, reacting faster to shifting needs, and planning smarter.

And we’ve created a thriving place of our own – giving brilliant people like you the tools and opportunities to build a future.

With development that helps you grow in your role, build future-ready skills, and perform at your best. All within a vibrant and inclusive culture guided by our DNA (https://www.bromford.co.uk/careers/working-for-bromford/).

We’re a place for people determined to make a difference.

Bromford. A place to make your own.

Diversity Statement

We are committed to recruiting, developing and retaining colleagues who are representative of the diverse communities we work with. This commitment is embedded in our DNA, and we are striving to build an inclusive workplace culture where all colleagues feel valued and respected, and individuality is celebrated. We are a proud "Disability Confident" (Level 2) and Menopause Friendly employer and have signed the Armed Forces covenant to support those who serve.

We encourage people from all sections of our community to apply for jobs with us. Particularly, we welcome those who have been historically underrepresented in areas of our workforce including people from ethnic minority backgrounds, disabled people, women, and members of the LGBTQIA+ community.

Great Place To Work Certified

Bromford have once again been certified as a Great Place To Work (Nov 24 – Nov 25). The 2024 Great Place to Work Trust Index Survey highlighted that our employees believe we have an amazing company culture and that 91% of our employees were made to feel welcome when they joined us. We are also proud to have been named as one of the UK’s Best Workplaces for Women for two years running (2023 and 2024) demonstrating that all colleagues, regardless of gender, can thrive at Bromford.