Support Worker (No shift work/personal care)

Curo; Bath; On-site; GBP 24,000 - 29,000; Full time

Benefits offered by this job

26 days annual leave + bank holidays

Birthday off

Up to 10% pension match

Mileage allowance

Health benefits

Employee Assistance Programme

Job summary

Curo is hiring a Support Worker for Independent Living across Bath & North East Somerset. You’ll manage your own caseload, build trust, and help customers live independently, with Monday–Friday, 37 hours/week and no personal care duties. A DBS check will be arranged, and a car is required for occasional travel.

You’ll work in a community-based role focused on enabling customers to access services, maximise income, and maintain independence in their own homes.

Qualifications

• Experience in a customer-service or customer-facing role.
• Strong listening skills and ability to understand what customers really need.
• Excellent time management and organisational skills.
• Comfort with challenging conversations while remaining respectful and supportive.
• Good IT skills including Microsoft Office and mobile apps.
• Full driving licence with access to a car and business insurance.

Responsibilities

• Manage your own caseload of customers and build trust with individuals.
• Develop personalised support plans to help customers live independently.
• Coordinate with partner agencies to arrange appropriate support.
• Assist customers with practical tasks like shopping, appointments and accessing services.
• Help customers maximise income and access eligible benefits.
• Complete annual personal alarm safety checks and maintain case notes.

Skills

Customer service

Active listening

Time management

Communication

IT skills

Driving licence

Transporting customers

Tools

Microsoft Office

Mobile apps

Job description

Support Worker (Independent Living) - Supporting Independence, Building Futures

£26,778 per annum inclusive of £900 car allowance

Location: Multiple positions across various areas throughout B&NES

Full Time | Permanent | 37 hours per week | Monday to Friday - no shift work, no personal care

Your Support. Their Independence. Stronger Communities. Tired of shift work? Looking for a care role without personal care? Want to focus on building relationships and helping people live independently? This Monday to Friday role gives you the chance to make a real difference without the challenges of shift patterns or personal care responsibilities. You'll work with your own caseload of customers, helping them access the support they need to thrive in their own homes. At Curo, we believe everyone deserves the chance to live independently. Our Independent Living Service puts people at the heart of everything we do, providing tailored support that makes a real difference to lives across Bath and North East Somerset.

What You'll Be Doing

• Managing your own caseload of customers, building trust and understanding their unique needs
• Developing personalised support plans with customers to help them live independently
• Working with partner agencies to coordinate the right support for each person
• Helping customers across Bath and North East Somerset with task-based support -v practical things like shopping, attending appointments, and accessing services
• Supporting customers to maximise their income and access benefits they're entitled to
• Completing annual personal alarm safety checks
• Completing accurate case notes and documentation within required timeframes
• Responding to emergency situations when needed

What You'll Get In Return

• 26 days annual leave per year (plus bank holidays) rising to 29 days after 3 years
• Your birthday off as an extra holiday
• Up to 10% matched pension contribution
• Mileage allowance for travel between customer visits
• Flexible benefits which might include a Health Cash Plan
• Access to an Employee Assistance Programme for your own wellbeing

More about you

• Experience in a customer-service or customer-facing role
• Strong listening skills and ability to understand what customers really need
• Excellent time management and organisational skills
• Comfort with challenging conversations while remaining respectful and supportive
• Good IT skills including Microsoft Office and mobile apps
• Full driving licence with access to a car and business insurance
• Ability to transport customers when required

You’ll travel throughout Bath and North East Somerset primarily, with occasional cover in Bristol and North Somerset. This role requires an enhanced DBS check, which we’ll arrange for you. We value people who can work without judgement, maintain professional boundaries, and are committed to achieving the best outcomes for customers. Your empathy, resilience and genuine interest in helping people will be essential to your success in this role, along with an understanding of the challenges faced by vulnerable adults.

About Curo

We’re a leading South West housing association with social purpose at our heart. We provide affordable homes and create positive futures in our communities. We’re proud to be among the UK's top 100 companies to work for, and the 5th best housing association nationwide.

We actively welcome applications from candidates who identify as disabled, LGBTQ+, from ethnic minority backgrounds, and from our Curo customers.

We’re committed to making our recruitment process accessible to everyone – if you need any adjustments to help you apply or interview, please contact our recruitment team at [e-mail]