Support Worker — Complex Needs & De‑Escalation Expert

WESolutions; United Kingdom; On-site; GBP 20,000 - 26,000; Full time

Job summary

WESolutions is seeking a Support Worker to provide person-centered care for individuals with complex needs and challenging behaviours. You will work within enhanced staffing arrangements, following care plans, PBS strategies and safeguarding procedures to ensure safety and dignity across shifts.

You will recognise triggers, use de-escalation techniques, support daily living activities, medication administration and maintain accurate records while collaborating with colleagues and senior staff to

Qualifications

• Hands-on experience supporting individuals with complex needs and challenging behaviours.
• Experience in high-acuity 3:1, 4:1 or 5:1 support packages.
• Experience managing behavioural escalation and physical aggression.
• Strong de-escalation skills and the ability to remain calm under pressure.
• Experience following care plans, risk assessments and PBS plans.
• Good teamwork, communication and safeguarding awareness.

Responsibilities

• Provide person-centred support in line with individual care plans, risk assessments and PBS plans.
• Recognise behavioural triggers and early warning signs and use appropriate de‑escalation techniques.
• Support individuals who may display physical aggression, impulsivity, destructive behaviour or absconding risks.
• Work effectively within enhanced staffing arrangements, including 3:1, 4:1 and 5:1 support.
• Follow safeguarding procedures and least restrictive practice principles.
• Support personal care, daily living activities, medication, meals and community access as required.
• Maintain accurate care records and incident reports.
• Work closely with colleagues and senior staff to maintain safety and consistency of care.

Skills

Complex needs support

Behaviour escalation

De-escalation skills

Safeguarding awareness

Teamwork

Communication skills

Job description

WESolutions is seeking a Support Worker to provide person-centered care for individuals with complex needs and challenging behaviours. You will work within enhanced staffing arrangements, following care plans, PBS strategies and safeguarding procedures to ensure safety and dignity across shifts.

You will recognise triggers, use de-escalation techniques, support daily living activities, medication administration and maintain accurate records while collaborating with colleagues and senior staff to