Support Worker – Complex Needs & De-Escalation Expert

RTC Resources Ltd; Southampton; On-site; GBP 16,000 - 23,000; Full time

Benefits offered by this job

Paid annual leave

Pension contributions

Free in-house DMI training

Free mandatory training

Ongoing development opportunities

Job summary

RTC Resources Ltd is recruiting a Support Worker for a specialist care provider in Southampton. The role focuses on compassionate, person-centred support for individuals with complex needs and challenging behaviours, in a multi-staff setting with ratios of 3:1/4:1/5:1.

You will follow detailed care plans, support daily living, manage records, and work within safeguarding and training guidelines to ensure safety and dignity for service users.

Qualifications

• Previous UK experience supporting people with complex needs and behaviours that challenge.
• Experience in 3:1, 4:1 or 5:1 staffing or comparable intensive support settings.
• Practical experience managing behavioural escalation and physical aggression.
• Strong de-escalation, teamwork and communication skills.
• Safeguarding awareness and clear professional boundaries.

Responsibilities

• Provide compassionate, person-centred support that promotes dignity and independence.
• Follow detailed care plans, risk assessments and behavioural support plans.
• Recognise individual triggers and use de-escalation to reduce distress.
• Assist with personal care, meals, medication, daily living and community activities as required.
• Maintain accurate records and promptly report safeguarding concerns or incidents.
• Communicate effectively with colleagues, families and other professionals.
• Follow least restrictive practice and undertake physical intervention only as a last resort within authorised arrangements and current training.

Skills

De-escalation

Teamwork

Communication

Safeguarding

Job description

RTC Resources Ltd is recruiting a Support Worker for a specialist care provider in Southampton. The role focuses on compassionate, person-centred support for individuals with complex needs and challenging behaviours, in a multi-staff setting with ratios of 3:1/4:1/5:1.

You will follow detailed care plans, support daily living, manage records, and work within safeguarding and training guidelines to ensure safety and dignity for service users.