Specialist Housing Support Worker

One to One personnel Limited; Southend-on-Sea; On-site; GBP 41,328,000 - 44,083,000; Full time

Job summary

One to One Personnel Limited is looking for a Specialist Housing Support Worker in Southend. You will manage a caseload of adults with complex needs, focusing on tenancy sustainment, homelessness prevention, wellbeing and independence through person-centred support.

The role requires experience in risk assessment, support planning and close collaboration with housing, health and voluntary sector partners. A driving licence and DBS check may be needed for this role.

Qualifications

• Experience supporting adults with complex needs.
• Experience with tenancy sustainment and homelessness prevention.
• Excellent communication and advocacy skills.
• GCSE English and Maths or equivalent.
• DBS check (enhanced) is required.

Responsibilities

• Manage a caseload of customers with complex needs.
• Complete risk assessments and personalised support plans.
• Provide tenancy sustainment and homelessness prevention.
• Engage and support customers who may be reluctant to access services.
• Build customers' confidence and life skills.

Skills

Caseload management

Communication skills

Advocacy

Independent working

Empathy

Education

GCSE English and Maths

Enhanced DBS check

Tools

Case management software

Job description

Specialist Housing Support Worker

£14.90 PH | Full Time | Temp-Perm | Southend | Car Owner Required
We are seeking an experienced Specialist Housing Support Worker to support adults with complex needs, focusing on tenancy sustainment, homelessness prevention, wellbeing and independence through person-centred, strengths-based support.

Key Responsibilities:

• Manage a caseload of customers with complex and multiple support needs.


• Complete strengths-based assessments, risk assessments and personalised support plans, reviewing progress and outcomes regularly.


• Provide intensive tenancy sustainment, homelessness prevention, outreach and community-based support.


• Engage and support customers who may be reluctant to access services.


• Help customers establish and maintain successful tenancies.


• Provide practical support with budgeting, household management, utilities, benefits, debt and income maximisation.


• Build customers' confidence, resilience, independence and life skills.


• Support access to health, mental health, substance misuse, social care, employment, education and training services.


• Advocate for customers while promoting self-advocacy and independence.


• Work collaboratively with housing, healthcare, statutory and voluntary-sector partners, including multi-agency meetings.


• Identify and respond appropriately to safeguarding concerns.


• Maintain accurate case records, assessments, support plans and risk documentation.


• Use case management and IT systems effectively and contribute to performance targets and service improvement.


• Promote equality, diversity and inclusion in all aspects of service delivery.


• Undertake home visits, outreach and flexible working, including evening/weekend rotas where required.


• Comply with relevant policies, safeguarding, health and safety and regulatory requirements.


• Attend training, support colleagues and undertake other duties appropriate to the role.

Ideal Candidate:

• Experience supporting vulnerable adults with complex needs, including those who may be difficult to engage.


• Experience in case management, support planning and risk assessment.


• Good understanding of homelessness, tenancy sustainment, safeguarding and support services.


• Experience working with statutory and voluntary-sector agencies.


• Strong verbal and written communication, advocacy, negotiation and interpersonal skills.


• Ability to build positive, professional relationships with vulnerable customers.


• Strong organisational skills, with the ability to manage competing priorities and a varied caseload.


• Ability to work independently and collaboratively as part of a wider team.


• Strong risk‑management skills and a solution‑focused, outcome‑focused and customer‑centred approach.


• Resilient, empathetic, non‑judgemental and professional, with the ability to remain calm in challenging situations.


• GCSE English and Maths or equivalent.

Desirable Experience:

• Knowledge of welfare benefits and financial inclusion.


• Experience in outreach, floating support or specialist housing services.


• Experience supporting people affected by homelessness, rough sleeping, substance misuse or mental health challenges.


• Full driving licence and access to a vehicle for business use.

Additional Requirements:

• Flexibility to work evenings and weekends on a rota.


• Ability to travel across the local and neighbouring areas.


• Ability to undertake home visits, outreach and supported accommodation work.


• Ability to access high‑rise buildings and climb stairs where required.


• Enhanced DBS check required.

Personal Attributes:

• Empathetic, non‑judgemental and resilient.


• Professional, customer‑focused and self‑motivated.


• Proactive and collaborative, with strong partnership‑building skills.


• Confident managing complex and challenging situations.


• Committed to promoting customer independence and positive outcomes.


• Calm and effective under pressure.

Working pattern:

Full-time, with evening and weekend rota requirements