Support Worker (Adults)

Hampshire County Council; England; Remote; GBP 29,000 - 32,000; Full time

Job summary

Hampshire County Council is recruiting a Support Worker (Residential Service Officer) at Orchard Close, Hayling Island, to provide personalised care for adults with learning and/or physical disabilities during short stay breaks.

You will follow a 4-week flexible shift pattern, including every other weekend and early/late/sleep-in shifts with enhancements. A comprehensive induction and ongoing training will help you grow within our friendly, supportive team.

Qualifications

• Understanding the needs of the client group and experience helping independent living.
• Patience, empathy and compassion in care settings.
• Strong collaborative skills to work with families, carers and professionals.
• Excellent communication with diverse clients and colleagues.
• Sound IT skills to record information accurately.

Responsibilities

• Deliver Exceptional Care: provide physical and emotional care, ensuring safety and comfort for service users.
• Collaborate and Innovate: work with families, carers, and professionals to create personalised care plans.
• Communicate and Document: keep open communication and detailed progress records as shift leader.

Skills

Client needs experience

Patience & Empathy

Team player

Excellent communication

IT skills

Job description

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Support Worker (Adults)

Job Reference: HCC625083

Salary Range: £28,697 - £31,573 per annum

Work Location: Orchard Close, Hayling Island

Contract Type: Permanent

Closing Date: 25 October 2026

The Role:

We’re privileged to work with some amazing people here at Orchard Close, our respite service for adults with learning disabilities and/or physical disabilities and additional needs.

As a Support Worker (known locally as a Residential Service Officer) you’ll provide personalised support, helping individuals take part in a variety of meaningful activities during their stay.

We aim to make our short stay breaks feel like a holiday, offering fulfilling experiences both in the community and within our safe, comfortable environment. You'll receive comprehensive induction and training, so you can become a confident and valued member of our friendly and supportive team.

What you’ll do:

• Deliver Exceptional Care: Be at the heart of providing the best physical and emotional care, ensuring our Service Users feel safe, comfortable and valued. You'll proactively observe and assess their health and well-being, acting quickly to support their needs.
• Collaborate and Innovate: Work with families, carers, colleagues and other professionals to create and deliver personalised care plans. Your input will be important in shaping the support we offer, ensuring it aligns with the individual goals and wishes of each Service User.
• Communicate and Document: As shift leader, you’ll keep the lines of communication open and maintain detailed records that reflect the progress and needs of our Service Users. Your reports and case records will be vital in delivering consistent, high-quality care and ensuring everyone is on the same page.

What we’re looking for:

• An understanding of the needs of the client group and have experience working with them to achieve independence.
• Able to demonstrate the core values of patience, empathy and compassion.
• A team player with strong collaborative skills.
• Excellent communication skills for building positive relationshipswith a diverse range of people, including clients, their families, carers, professionals and colleagues.
• Sound IT skills and able to accurately record information.

• Comprehensive induction programme with all necessary training.
• Great satisfaction from supporting people to get the most out of their stay.
• Commitment to personal development, including support for QCF training.
• Preparation for future senior-level opportunities.

As this is a 24/7 service, you’ll be required to work a 4-week flexible shift pattern to respond to the demands of the service. Your working pattern will include working every other weekend and a variety of shifts including early, late, sleep-in shifts and bank holidays for which enhancements will be paid in line with the HCC salary policy. You will be given a minimum 6 weeks’ notice of your shift pattern.

Other roles you may have experience of could include: Support Worker, Care Assistant, Care Worker, Home Carer, Health Care Assistant, Community Support Worker, Domiciliary Care Worker, Night Carer, Personal Care Giver, Teaching Assistant, Learning Support Assistant, Day Opportunities Support Worker, Day Services Support Worker, Residential Care Support Worker, Home Care Assistant.

Values Based Recruitment:

We recruit for attitudes and values in Adults’ Health and Care. We invite you to evidence how you demonstrate our 5 core values in your application. For more information on our values, please refer to the candidate pack.

This post is subject to a Criminal Records Check.

Contact Details for an Informal Discussion:

Hampshire County Council is committed to safeguarding and promoting the welfare of children, young people and adults. We expect all employees, workers and volunteers to share this commitment. We will ensure that all our recruitment and selection practices reflect this commitment.

In order to combat discrimination, no unnecessary conditions or requirements will be applied which could have a disproportionately adverse effect on any one group. All sections of the population will have equal access to jobs. No applicant or employee will receive less favourable treatment because of age, disability, gender reassignment, race, religion or belief, sex, sexual orientation, marriage or civil partnership and pregnancy or maternity, unless a Genuine Occupational Requirement (GOR) applies.

We are a Disability Confident Employer - committed to ensuring that our recruitment and selection process is inclusive and accessible.