Support Worker (Adults)

Hampshire County Council; Andover; On-site; GBP 29,000 - 32,000; Full time

Job summary

Hampshire County Council's Homewood residential service in Andover is seeking a Support Worker (Residential Service Officer) to provide personalised care for adults with learning disabilities and additional needs. You will help residents engage in meaningful activities, support independence, and contribute to a home-like, long-stay environment.

You will receive comprehensive induction and training, opportunities for QCF progression, and a shift pattern that includes evenings, weekends, and

Qualifications

• Experience working with adults with learning disabilities.
• Ability to demonstrate patience and empathy.
• Strong teamwork and collaboration.
• Excellent communication with clients, families and professionals.
• Sound IT skills and accurate record-keeping.

Responsibilities

• Deliver personalised care and support for residents.
• Collaborate to create and deliver care plans.
• Maintain detailed records and reports.

Skills

Patience

Empathy

Compassion

Team player

Communication skills

IT skills

Job description

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Support Worker (Adults)

Job Reference: HCC625159

Salary Range: £28,697 - £31,573 pro-rata, per annum (actual salary £18,612 - £20,478 per annum)

Work Location: Homewood, Andover

Contract Type: Permanent

Closing Date: 20 October 2026
Interview Date: w/c 2nd November 2026

The Role:

We’re privileged to work with some amazing people here at Homewood, our residential service for adults with learning disabilities and additional needs.

As a Support Worker (known locally as a Residential Service Officer), you’ll provide personalised support, helping individuals take part in a variety of meaningful activities during their stay. We aim to make residents feel like they’re at home, offering a long-stay placement service, while fulfilling experiences both in the community and within our safe, comfortable environment. You'll receive comprehensive induction and training, so you can become a confident and valued member of our friendly and supportive team.

What you’ll do:

• Deliver Exceptional Care: Be at the heart of providing the best physical and emotional care, ensuring our Service Users feel safe, comfortable and valued. You'll proactively observe and assess their health and well-being, acting quickly to support their needs.
• Collaborate and Innovate:Work with families, carers, colleagues and other professionals to create and deliver personalised care plans. Your input will be important in shaping the support we offer, ensuring it aligns with the individual goals and wishes of each Service User.
• Communicate and Document:As shift leader, you’ll keep the lines of communication open and maintain detailed records that reflect the progress and needs of our Service Users. Your reports and case records will be vital in delivering consistent, high-quality care and ensuring everyone is on the same page.

What we’re looking for:

• An understanding of the needs of the client group and have experience working with them to achieve independence.
• Able to demonstrate the core values of patience, empathy and compassion.
• A team player with strong collaborative skills.
• Excellent communication skills for building positive relationshipswith a diverse range of people, including clients, their families, carers, professionals and colleagues.
• Sound IT skills and able to accurately record information.
  

Take a look at our Candidate Pack for more information about the Support Worker role, team and our values.The section ‘About you’ explains what specific knowledge, skills and experience we want you to tell us about. Make sure you explain how you meet these requirements and demonstrate our values, in your application.

• Comprehensive induction programme with all necessary training.
• Great satisfaction from supporting people to get the most out of their stay.
• Commitment to personal development, including support for QCF training.
• Preparation for future senior-level opportunities.

As this is a 24/7 service, you’ll be required to work a flexible shift pattern to respond to the demands of the service. Your working pattern will include working every other weekend and a variety of shifts including early, late, sleep-in shifts and bank holidays for which enhancements will be paid in line with the HCC salary policy. You will be given a minimum of 4 weeks’ notice of your shift pattern.

Applicants can expect to hear from us within two weeks of the advertised closing date.

Please note: We are unable to offer sponsorship for this role and therefore it is essential that you already have the right to work in the UK.

Other roles you may have experience of could include: Support Worker, Care Assistant, Care Worker, Home Carer, Health Care Assistant, Community Support Worker, Domiciliary Care Worker, Night Carer, Personal Care Giver, Teaching Assistant, Learning Support Assistant, Day Opportunities Support Worker, Day Services Support Worker, Residential Care Support Worker, Home Care Assistant

Values Based Recruitment:

We recruit for attitudes and values in Adults’ Health and Care. We invite you to evidence how you demonstrate our 5 core values in your application. For more information on our values, please refer to the candidate pack.

This post is subject to a Criminal Records Check.

Contact Details for an Informal Discussion:

Hampshire County Council is committed to safeguarding and promoting the welfare of children, young people and adults. We expect all employees, workers and volunteers to share this commitment. We will ensure that all our recruitment and selection practices reflect this commitment.

In order to combat discrimination, no unnecessary conditions or requirements will be applied which could have a disproportionately adverse effect on any one group. All sections of the population will have equal access to jobs. No applicant or employee will receive less favourable treatment because of age, disability, gender reassignment, race, religion or belief, sex, sexual orientation, marriage or civil partnership and pregnancy or maternity, unless a Genuine Occupational Requirement (GOR) applies.

We are a Disability Confident Employer - committed to ensuring that our recruitment and selection process is inclusive and accessible.