Support Worker: 24/7 Trauma-Informed Housing Support

You Matter; Wigan; On-site; GBP 21,000 - 24,000; Full time

Job summary

You Matter is recruiting a dedicated Support Worker to join a new service in Wigan. The role focuses on providing unconditional support to people experiencing homelessness and addiction, building trust and safety as a first step toward stable accommodation.

You will work with the Director and Head of Homeless Services to plan and deliver care, coordinating with partner services and supporting residents through risk assessments, housing access, and wellbeing support.

Qualifications

• Empathetic and caring approach to supporting people experiencing homelessness.
• Willingness to work as part of a team and follow safeguarding policies.
• Ability to conduct risk assessments and support planning.

Responsibilities

• Welcoming new residents in line with the service’s policies and procedures, assist risk assessments and help residents progress toward independence.
• Ensure residents' basic needs are met, including accommodation, healthy food, and guidance.
• Promote and safeguard the welfare of adults/children/young people at risk.
• Advocate for social inclusion and help residents access health and financial support.
• Assist with Housing Benefit processes and service charges management.
• Develop and review written support plans reflecting residents’ needs, changes, and future goals.
• Collaborate with health teams to address physical and mental health needs of residents.
• Provide crisis intervention and coordinate with services as required.
• Ensure health and safety and maintenance issues are raised promptly.
• Participate in team meetings, supervision, and reflective practice to support continuous improvement.
• Support SHREK values in daily work and promote an inclusive culture within the service.

Job description

You Matter is recruiting a dedicated Support Worker to join a new service in Wigan. The role focuses on providing unconditional support to people experiencing homelessness and addiction, building trust and safety as a first step toward stable accommodation.

You will work with the Director and Head of Homeless Services to plan and deliver care, coordinating with partner services and supporting residents through risk assessments, housing access, and wellbeing support.