Trauma-Informed Housing Support Practitioner

Homeless Link; Liverpool; On-site; GBP 27,000 - 33,000; Full time

Job summary

You Matter is seeking a Support Worker to help people experiencing homelessness move towards independent living. The role is based in Liverpool and requires 37.5 hours per week with some flexible working.

It focuses on trauma-informed, person-centred support to empower residents to live independently away from services. You will maintain electronic records, manage housing benefit processes, and work with a team to promote welfare and safeguarding.

Qualifications

• Experience in a charity, community project or homeless services is preferred.
• Understanding of housing legislation and Liverpool's housing needs.
• Excellent communication, especially when English is not the first language.
• Ability to empower people with empathy while maintaining professional boundaries.

Responsibilities

• Support residents as they enter new accommodation with a person-centred approach.
• Participate in team meetings and handovers to ensure clear communication.
• Assist with Housing benefit claims and address issues in the process.
• Maintain and update residents' records and rent payments in the DAVE system.
• Promote safeguarding and respond to incidents, complaints, and disclosures.
• Work flexibly to meet changing needs of the service and uphold SHREK values.

Skills

Experience

Knowledge

Communication

Empathy

Respect

Commitment

Organisation

Computer literacy

Education

NVQ/L2 in Health and Social Care

Job description

You Matter is seeking a Support Worker to help people experiencing homelessness move towards independent living. The role is based in Liverpool and requires 37.5 hours per week with some flexible working.

It focuses on trauma-informed, person-centred support to empower residents to live independently away from services. You will maintain electronic records, manage housing benefit processes, and work with a team to promote welfare and safeguarding.