Support Worker

Salutem Shared Services; Wednesbury; On-site; GBP 20,000 - 25,000; Full time

Job summary

A care service provider in Wednesbury is seeking a Support Worker to provide nurturing care to young people with diverse needs. This role involves delivering trauma-informed care and building meaningful relationships to foster resilience and independence in young people. You will collaborate with professionals while supporting daily routines and education. Candidates should possess strong communication skills, emotional resilience, and be committed to achieving a Level 3 Diploma in Residential Childcare. The position involves flexible working hours.

Qualifications

• Caring, empathetic, and emotionally resilient individual.
• Calm and thoughtful communicator who builds trust quickly.
• Organised, reliable, and flexible approach required.

Responsibilities

• Deliver personalised, trauma-informed care to each young person.
• Support daily routines, education, and family contact.
• Build meaningful relationships through empathy and consistency.
• Contribute to key working sessions and accurate record-keeping.
• Work collaboratively with colleagues and other professionals.
• Identify and report risks and safeguarding concerns.

Skills

Caring

Empathy

Emotional resilience

Effective communication

Organisation

Flexibility

Education

Level 3 Diploma in Residential Childcare (England)

Job description

About The Company

We require a Driver, with a full, clean UK drivers license to join our team.

About Aston House

AstonHouse has flourished into a truly forward-thinking and exceptional service, built around a deep commitment to achieving the very best outcomes for the young people in our care. At the heart of everything we do is a dedicated team of passionate, skilled, and compassionate staff who have not only embraced new and innovative approaches, but who have taken personal responsibility for driving continuous progress and positive change. What truly sets AstonHouse apart is the atmosphere of openness, honesty, and mutual respect that exists between management, staff, and the young people themselves. Communication is transparent and heartfelt, and every voice is heard and valued. This creates a culture where everyone feels empowered and supported, and where trust forms the foundation of all our relationships.

Here at Aston House we believe that all behaviours is communication, and it is us as the adults that need to understand what that means for the young people to support them to understand. We are driving change of behaviours through relationships, conversations and education to have a better understanding of why behaviours are shown and how to communicate differently going forward.

About The Role

As a Support Worker, you will be part of a passionate and supportive team, providing consistent, nurturing care to young people with a range of emotional, social, and developmental needs. No two days are same — from supporting daily routines and education, to outdoor activities and personal growth, your role will have a direct, positive impact on the lives of the young people in your care.

You’ll help create a safe, warm, and stimulating environment, building trust and strong relationships while supporting young people to develop resilience, independence, and confidence.

What You’ll Be Doing

• Deliver personalised, trauma-informed care that meets the individual needs of each young person
• Support daily routines, education, activities, and family contact
• Build meaningful relationships through empathy, consistency, and effective communication
• Contribute to key working sessions, handovers, and accurate record-keeping
• Work collaboratively with colleagues, families, social workers, and other professionals
• Undertake sleep-in shifts and flexible working hours to meet the needs of the home
• Identify and report risks, safeguarding concerns, and opportunities for improvement

About You

We’re looking for people who bring heart, dedication, and curiosity to their work. You’ll be :

• Caring, empathetic, and emotionally resilient
• A calm, thoughtful communicator who can build trust quickly
• Organised, reliable, and flexible
• Passionate about supporting young people to overcome challenges and achieve their potential
• Committed to working towards (or already holding) Level 3 Diploma in Residential Childcare (England)