Support Worker

British Red Cross; Wales; Remote; GBP 26,000 - 30,000; Full time

Benefits offered by this job

Flexible working

Bank holidays 36 days leave

Pension scheme

Wellbeing support

Discounts

Job summary

British Red Cross in Wales is seeking a compassionate Support Worker for a hospital-based role at The Grange Hospital, Torfaen. You will provide practical and emotional support to patients, relatives and staff, helping patients return home safely and reduce readmission.

This casual, zero-hours contract offers flexible shifts, with hours typically 10:00 to 22:00, and requires a UK driving licence for service vehicle duties. Training and safeguarding support are provided.

Qualifications

• Must have a UK full driving licence (2+ years) and willingness to drive service vehicles (automatic).

Responsibilities

• Assisting patients with mealtimes, refreshments and comfort items.
• Providing one-to-one support for patients with dementia, confusion or emotional distress.
• Offering bereavement support and signposting patients to further services.
• Helping patients return home safely, including transport and follow-ups.

Skills

Driving

Job description

Support Worker

Location: The Grange Hospital, Torfaen

Salary: £13.34 per hour

Hours: Zero, as and when required -Shifts are over 7 days10:00hrs - 22:00hrs

Contract: Casual

Additional Requirement: Applicants must have a UK Full licence (2 years) and willingness to drive service vehicles (currently automatic)

Unfortunately we are unable to offer sponsorship for this role.

Could you be the calm, caring presence someone needs in their moment of crisis? Are you ready to make a difference from the moment someone enters the emergency department? As a Support Worker, you’ll be based in a hospital setting, offering practical and emotional support to patients, relatives and staff. You’ll help patients return home safely, reduce the risk of readmission, and support them to live independently. Could you be the person who brings comfort, clarity and kindness when it’s needed most?

What will a day in the life of a Support Worker involve?

• Assisting patients with mealtimes, refreshments and comfort items like blankets or pillows.
• Providing one-to-one support for patients with dementia, confusion or emotional distress.
• Offering bereavement support and signposting patients to further services.
• Helping patients return home safely, including transport and follow-ups.

To be a successful Support Worker, what will you need?

• Confidence working in a busy hospital environment, especially in the emergency department.
• A caring, calm approach with strong communication and emotional resilience.
• The ability to assess needs, follow support plans and work independently.
• A natural ability to build trust and offer reassurance to people in distress.

Interested? The closing date for applications is 23.59 on Friday 30thOctober 2026.

In return for your commitment and expertise, you’ll get:

• Flexible working: Remote and hybrid working, flexitime, compressed hours, and job sharing.
• Holidays: 36 days annual leave (including bank holidays) plus the option to buy extra leave.
• Pension Scheme: Up to 6% contributory pension.
• Recognition Platform: Managers can reward great work with retail vouchers.
• Discounts: Discounts through our Reward Gateway, Blue Light Card, Tickets for Good, and more.
• Wellbeing Support: Peer Supporters, CiC (EAP) & Headspace App.
• Learning & Development: A range of career and learning opportunities.
• Will Writing Service: Access to a free will writing service.
• Death in Service: A tax-free lump sum paid to your beneficiary in the event of your death.
• Cycle2Work: Lease a bicycle through the scheme.

We are proud to be a Disability Confident and Carers Confident employer.

We are dedicated to building an inclusive, equitable and wellbeing‑focused culture where everyone feels safe, valued and can thrive. Guided by our Equity, Diversity, Inclusion and Wellbeing Strategy, we foster belonging, psychological and physical wellbeing, and work to remove barriers to fair opportunities. Grounded in compassion and anti‑racist practice, we listen to diverse voices, value lived experience and create environments where staff and volunteers can succeed. Join us and be part of an organisation that leads with care, celebrates difference and helps everyone succeed.

Together, we are the world's emergency responders