Support Worker

Bromford Housing Group; Telford; On-site; GBP 11,000 - 15,000; Part time

Benefits offered by this job

Hybrid working

Pension schemes up to 10%

Employee Assistance Programme with 24/

7 GP access

Job summary

Bromford Housing Group is hiring a dedicated Support Worker for Woodlands View, Telford (TF75UL). This part‑time role (22.5 hours per week) focuses on helping residents live independently, safely, and with dignity, including welfare checks and coordinating with external agencies.

You’ll work as part of a team that puts people first, be proactive in safeguarding, and support authentic, resilient care. Full details available in the advert description.

Qualifications

• Experience supporting individuals with complex needs.
• Ability to build trust with people from diverse backgrounds.
• Experience handling safeguarding and welfare concerns.
• Collaborative approach with social workers, health professionals and agencies.
• Accurate documentation and records management.

Responsibilities

• Conduct welfare checks and wellbeing visits.
• Coordinate with external agencies to support service delivery.
• Provide compassionate, person-centred support to individuals.
• Navigate safeguarding concerns and multi‑agency environments.

Skills

Trust building

Safeguarding handling

Complex needs experience

Collaboration

Record keeping

Job description

Contract Type:Permanent, Part-time
Scheme:Woodlands View, Telford (TF75UL)
Hours:22.5hrs per week
Additional information:This role involves working on a 3-week rolling rota, with shifts varying across the week to support service delivery
Closing Date:Sunday 23 August 2026

We’re looking for someone who’s passionate about helping others live independently, safely, and with dignity. If you would like to thrive in a role, and you’re confident working with individuals who may have complex needs, this could be the opportunity for you.

As a Support Worker, you’ll be part of a team that puts people first—whether that’s conducting welfare checks, coordinating with external agencies, or simply being a trusted presence in someone’s life. You’ll need to be proactive, compassionate, and confident navigating safeguarding concerns and multi‑agency environments.

We’re not looking for perfection—we’re looking for authenticity, resilience, and a genuine desire to make a difference.

What you’ll bring:

• A natural ability to build trust and rapport with people from all walks of life.
• Confidence in handling sensitive situations, including safeguarding and welfare concerns.
• Experience (or a strong interest) in supporting individuals with complex needs.
• A collaborative mindset—comfortable working with social workers, health professionals, and other agencies.
• A commitment to keeping accurate records and delivering high‑quality support.

An Enhanced and Adult Barred List DBS check isrequired.

At Bromford, we believe in empowering both our customers and our colleagues. You’ll be supported to grow, encouraged to be yourself, and trusted to do what’s right. We’re proud of our inclusive culture and the impact we make every day.

For more information, please refer to the full job description attached to this advert.

What we offer

Hybrid working, with the flexibility to work across our main locations and home

Occupational Health, mental health first aiders, menopause champions and annual health checks

A choice of pension schemes with employer contributions of up to 10%

Employee Assistance Programme that provides 24/7 virtual GP access, prescription service, and talking therapies for you and your family

Annual allowance of £500 to spend on benefits of your choosing, including healthcare plans, dental care, gym membership and much more

Generous holiday, occupational sick pay and paid family leave

Fully funded CIH qualification, if it’s a requirement of your role

About us

We’re part of one of the biggest housing associations in the country, Bromford Flagship . As Bromford, our purpose is simple and honest: we invest in homes and relationships so that people can thrive.

We provide over 47,000 homes in the West Midlands and West of England; we have relationships with more than 112,000 customers; we have a strong balance sheet and we plan to deliver 11,000 more homes by 2032.

But we’re only just getting started.

Through place‑based working, our people build progress from the ground up. You’ll find us at the heart of the communities we serve, forging stronger neighbourhood relationships, reacting faster to shifting needs, and planning smarter.

And we’ve created a thriving place of our own – giving brilliant people like you the tools and opportunities to build a future. With development that helps you grow in your role, build future‑ready skills, and perform at your best. All within a vibrant and inclusive culture guided by our values.

We’re a place for people determined to make a difference.

Bromford. A place to make your own.

Our commitment to equality, diversity and inclusion

We’re proud to be recognised as a Great Place to Work, thanks to our inclusive, values-driven culture. We know that diverse teams bring out the best in everyone, and we are committed to creating a workplace where everyone feels valued, supported, and able to thrive.

We are a proud "Disability Confident" (Level 2) and Menopause Friendly employer and have signed the Armed Forces covenant to support those who serve.

We encourage people from all sections of our community to apply for jobs with us. Particularly, we welcome those who have been historically underrepresented in areas of our workforce including people from ethnic minority backgrounds, disabled people and members of the LGBTQIA+ community.

Wherever possible, we offer flexible working arrangements to help you balance your work and personal life, alongside the tools, training, and opportunities you need to develop and succeed in your career.