Support Worker

Instagram; Spennymoor; Hybrid; GBP 23,000 - 27,000; Full time

Benefits offered by this job

Hybrid working (home & office)

27 days annual leave (rising to 32)

LG Pension Scheme

Job summary

Instagram is seeking a proactive administrator to join our busy Building Control team. You will provide admin support for statutory services, manage the CRM, and handle local land search requests with accuracy and professionalism.

The role requires excellent customer service, strong IT skills, and the ability to work both independently and within a team, including hybrid working arrangements where applicable.

Qualifications

• NVQ Level 3 or equivalent.
• Good IT skills and proficient data entry.
• Strong communication and customer service abilities.
• Ability to work under pressure and meet deadlines.

Responsibilities

• Provide admin support to Building Control for statutory services.
• Input data accurately and maintain documents and information.
• Manage and monitor the service's CRM function.
• Respond to requests arising from local land searches.

Skills

Administrative support

Customer service

Data entry

CRM management

Education

NVQ Level 3 or equivalent

Tools

CRM software

Job description

• Providing admin assistance to the Building Control to ensure the effective delivery of statutory services, accurate data input, document and information maintenance
• Communicating with customers and other members of the public regarding processes and procedures
• Managing and monitoring the service's CRM function,
• Responding to requests arising from local land searches

• Administering the processes in relation to fee income and various other administrative duties.

  We are looking for a proactive and flexible administrator to join our busy team. If you are highly motivated, love variety in your work, and can confidently manage changing priorities both in a team and on your own initiative, we would like to hear from you!

  You should be an enthusiastic team player who takes pride in providing excellent customer service. You will have good communication skills, be able to work under pressure to tight deadlines and with a high degree of accuracy, be well organised and flexible, have good IT skills and manage changing priorities., You should be a confident communicator, proactive and organised, keen to learn and build strong internal and external relationships and motivated by helping others.

  You should have the ability to work unsupervised using your own initiative to meet tight deadlines. You should also have a NVQ Level 3 or equivalent

  We offer a competitive rewards package that includes attractive salaries, a generous annual leave entitlement of 27 days (rising to 32 after five years' continuous local government service), membership of the excellent contributory career average Local Government Pension Scheme, and a range of flexible working arrangements including hybrid working (home and office) where applicable.