Support Worker

Durham County Council; Spennymoor; Hybrid; GBP 19,000 - 23,000; Full time

Benefits offered by this job

Hybrid working

27 days leave rising to 32

Local Government Pension Scheme

Job summary

Durham County Council is seeking a proactive and flexible administrator to join our busy Building Control team in Spennymoor. You will provide admin support, handle data input, and maintain records while delivering a high standard of customer service in a fast-paced environment.

You will need good IT skills, be well organized, and able to work to tight deadlines. A NVQ Level 3 or equivalent is required; hybrid working options apply.

Qualifications

• Excellent customer service skills and ability to communicate clearly
• Team player who can work with others and on own initiative
• Strong IT skills and ability to manage data accurately

Responsibilities

• Providing admin support to Building Control and ensuring accurate data input
• Communicating with customers and the public regarding processes and procedures
• Managing and monitoring the service's CRM function
• Responding to requests from local land searches
• Administering fee income and other administrative duties

Skills

Customer service

Communication

Teamwork

IT skills

Attention to detail

Education

NVQ Level 3

Tools

CRM

Job description

WHAT IS INVOLVED?

We are looking for a proactive and flexible administrator to join our busy team. If you are highly motivated, love variety in your work, and can confidently manage changing priorities both in a team and on your own initiative, we would like to hear from you!

You should be an enthusiastic team player who takes pride in providing excellent customer service. You will have good communication skills, be able to work under pressure to tight deadlines and with a high degree of accuracy, be well organised and flexible, have good IT skills and manage changing priorities.

Your duties would include:

• Providing admin assistance to the Building Control to ensure the effective delivery of statutory services, accurate data input, document and information maintenance
• Communicating with customers and other members of the public regarding processes and procedures
• Managing and monitoring the service's CRM function,
• Responding to requests arising from local land searches
• Administering the processes in relation to fee income and various other administrative duties.

WHAT WILL I NEED?

You should be a confident communicator, proactive and organised, keen to learn and build strong internal and external relationships and motivated by helping others. You should have the ability towork unsupervised using your own initiative to meet tight deadlines.

You should also have aNVQ Level 3 or equivalent

Please refer to the attached Person Specification for the full criteria.

INTERVIEWS

Interviews will be held week commencing 19 October 2026.

We operate a guaranteed interview scheme for applicants that can show they meet all the essential criteria and have indicated they have a disability, are a looked after young person, care leaver or a veteran.

OUR OFFER TO YOU

We offer a competitive rewards package that includes attractive salaries, a generous annual leave entitlement of 27 days (rising to 32 after five years' continuous local government service), membership of the excellent contributory career average Local Government Pension Scheme, and a range of flexible working arrangements including hybrid working (home and office) where applicable.

Rewards and benefits are subject to individual terms and conditions.

EQUALITY, DIVERSITY, AND INCLUSION

We are a proud equal opportunities employer and believe a diverse workforce brings fresh ideas and drives service improvement. We welcome applications from everyone and make employment decisions based on skills and ability. As a Disability Confident Leader, we actively encourage applications from disabled and neurodivergent people and offer support throughout the recruitment process.