Support Worker

Nobilis; Southampton; Hybrid; GBP 18,000 - 19,000; Full time

Benefits offered by this job

Company pension

Employee assistance programme

5.6 weeks annual leave (pro rata)

Induction and ongoing training

Career progression opportunities

Mentoring and supportive management

Job summary

Milestone Support Services is hiring a Support Worker in the Southampton area to assist individuals with complex needs in daily living, activities, and community engagement.

You will promote safety, independence, and person-centred care, while following PBS plans and safeguarding guidelines. A full UK driving licence is essential for transporting clients to appointments and activities.

Qualifications

• Experience supporting individuals with complex needs and behaviours that may challenge.
• Clear understanding of person-centred care and delivering safe, effective support.
• Knowledge of safeguarding and health and safety practices.
• Willingness to work flexible shifts, including weekends.
• A full UK driving licence is essential for transporting service users.

Responsibilities

• Support healthy lifestyles including activities, nutrition, and hydration.
• Encourage community involvement and participation in work, education, and leisure.
• Assist individuals with daily living skills and personal care.
• Promote safety, wellbeing, and positive relationships.
• Support emotional regulation and respond to challenging days in line with PBS plans.

Skills

Experience with complex needs

Person-centred care

Safeguarding knowledge

Moving and handling

Full UK driving licence

Tools

Health & safety procedures

Job description

About The Role

Key Information

Pay Rate: £12.89-£13.40/hour

Hours: Flexible part-time or full-time shifts available

Weekend Work: Weekend availability required (flexible rota)

Why Work With Us

• Company pension scheme
• Access to an Employee Assistance & Benefits Programme
• 5.6 weeks annual leave (pro rata)
• Comprehensive induction and ongoing training (including PBS and complex needs)
• Clear career progression and development opportunities
• Supportive management and mentoring

What You'll Be Doing

• Supporting healthy lifestyles, including activities, nutrition, and hydration
• Encouraging community involvement, such as work, education, social groups, and leisure activities
• Supporting individuals to go on holiday and attend events
• Promoting safety and wellbeing at home and in the community
• Supporting individuals to build and maintain positive relationships
• Managing and reducing risks while promoting positive risk-taking
• Supporting emotional regulation and responding appropriately on challenging days
• Implementing support strategies for behaviours that may challenge, in line with Positive Behaviour Support (PBS) plans
• Assisting with daily living skills, including shopping, budgeting, and money management
• Supporting male and female clients with personal care (this can include but is not limited to: Bathing, toileting, dressing, feeding, etc)

Who We're Looking For

• Have experience supporting individuals with complex needs and behaviours that may challenge
• Previous experience providing high-quality personal care, always promoting dignity, choice, and independence.
• The enthusiasm to motivate and empower individuals to try new experiences, develop life skills, build confidence, and maintain an active lifestyle.
• A sound understanding of person-centred care and the ability to work in accordance with the Care Quality Commission (CQC) Fundamental Standards, delivering safe, effective, caring, responsive, and well-led support.
• Knowledge of safeguarding, moving and handling, infection prevention and control, and health and safety.
• Are confident, calm, and consistent in their approach
• Are resilient, optimistic, and positive
• Are creative and flexible in how they provide support
• Value teamwork and reflective practice
• Experience within supported living, learning disability, autism, or mental health services is highly desirable.
• A full UK driving licence isessential, as the role involves transporting and supporting individuals to attend appointments, access the local community, and enjoy a wide range of activities.
• Full Right to Work in the UK

About Us

Milestone Support Services, part of Natali Healthcare Solutions UK group, is a growing supported living provider, founded by experienced health and social care leaders. We are passionate about delivering outstanding, person-centred support and being an excellent employer where staff feel valued, supported, and encouraged to develop. We are currently recruiting Support Workers to join our supported living services across Gosport and Fareham, supporting individuals with complex needs and behaviours that may challenge to live fulfilling and meaningful lives.