Support Worker

Sugarman Health & Wellbeing; Burnley; On-site; GBP 16,000 - 23,000; Full time

Benefits offered by this job

Comprehensive training

Stable long-term package

Clinical oversight

Professional development

Meaningful impact

Job summary

Sugarman Health and Wellbeing is a Lancashire-based care provider delivering 24‑hour, personalised support to a service user who requires 1:1 attention. The role covers long day shifts and waking nights (8:00 to 20:00, 20:00 to 08:00) at a rate of £14 per hour, with robust clinical oversight and ongoing professional development.

We seek mature, calm staff who remain consistent, reactive to escalation, and able to maintain a safe, supportive environment while promoting dignity and independence

Qualifications

• Must be mature (30+), with emotional resilience.
• Ability to maintain calm, structured communication.
• Strong consistency and adherence to routines.
• Ability to recognise behavioural cues and respond professionally.
• High attention to environmental safety and risk reduction.
• Confidence supporting personal care tasks (bathing, hygiene, appearance).
• Ability to remain positive, patient, and non-reactive during escalation.
• Accurate record-keeping and adherence to care plans.
• Reliability within a rota including long day shifts and waking nights.
• Ability to work as part of a consistent, supportive team.

Responsibilities

• Maintain full assistance with personal care, bathing routines, hygiene, and appearance.
• Engage proactively with the individual; provide reassurance and positive communication.
• Support with safe activities such as music, colouring, and short walks.
• Maintain a clean, safe environment with daily checks.
• Follow risk assessments and behaviour support plans precisely.
• Support during long day shifts and waking night shifts.

Skills

Maturity

Calm communication

Consistency

Behaviour recognition

Safety awareness

Personal care support

Positive attitude

Job description

Location: Brierfield, Lancashire, BB9 Pay Rate: £14 per hour

To maintain the individual's established routine, the service operates the following hours:

Shift Patterns

Monday - Sunday:

• 1:1 Day Support: 8:00 am - 8:00 pm
• 1:1 Waking Night: 8:00 pm - 8:00 am

This is a 24‑hour package requiring a consistent, experienced team.

About Us

Sugarman Health and Wellbeing is a nationwide care provider dedicated to delivering high‑quality, person‑centred care in the community. We support individuals to live safely, meaningfully, and with dignity, while maintaining independence wherever possible. Our teams are trained, supported, and valued for the essential work they do.

Why Join Sugarman Health and Wellbeing?

Joining Sugarman means becoming part of a supportive, skilled, and purpose‑driven team. We offer:

• Comprehensive training tailored to complex behavioural needs
• A stable, long‑term package with consistent hours
• Strong clinical oversight and clear guidance
• Opportunities for professional development
• A chance to make a meaningful difference in someone's daily life

About the Individual You Will Be Supporting

The individual has a learning disability and requires 24‑hour support to remain safe, healthy, and emotionally regulated. She prefers staff who are mature, confident, calm, and highly consistent. Staff must be able to maintain a positive, upbeat presence and provide reassurance throughout the day. Her behaviours can escape when she feels ignored, when staff are not directly engaging with her, or when she is asked to wait. She may become verbally abusive, destructive, or withdraw to her room. She may also display behaviours that challenge, including self‑harm, ripping clothing, disruptive actions, or attempts to gain attention through shock behaviours.

Key Support Needs

• Requires full assistance with personal care, bathing routines, hygiene, and appearance
• Needs high levels of engagement, reassurance, and positive communication
• Displays attention‑seeking behaviours, emotional dysregulation, and unpredictable escalation
• May self‑harm through scratching or nipping
• May damage clothing or furnishings
• Requires staff to maintain a calm, confident, non‑reactive approach
• Requires support with healthy eating, structured mealtimes, and cholesterol management
• Needs encouragement to engage in safe activities such as music, colouring, and short walks
• Requires staff to maintain a clean, safe environment with daily checks
• Communicates verbally but may become chaotic, repetitive, or demanding when anxious
• Requires staff to maintain professional boundaries, consistency, and emotional neutrality
• Requires staff to follow all risk assessments and behaviour support plans precisely

Candidate Requirements

• Maturity (30+), confidence, and emotional resilience
• Ability to maintain calm, structured communication
• Strong consistency and adherence to established routines
• Ability to recognise behavioural cues and respond professionally
• High attention to environmental safety and risk reduction
• Confidence supporting personal care, bathing, hygiene, and appearance
• Ability to remain positive, patient, and non‑reactive during behavioural escalation
• Accurate record‑keeping and adherence to care plans
• Reliability within a rota that includes long day shifts and waking nights
• Ability to work as part of a consistent, supportive team

Why Join This Service

• Opportunity to be part of a stable, structured team supporting a long‑term complex package
• Clear guidance from clinical leads and existing staff
• Shadows provided for safe and confident onboarding
• Competitive rate of £14 per hour
• Work with an individual who requires routine, predictability, and high‑quality emotional support
• Make a meaningful impact on someone's wellbeing and daily stability

Sugarman Health and Wellbeing is an equal opportunities employer and welcomes applications regardless of sex, age, race, sexual orientation, gender reassignment, marriage and civil partnership, religion and belief, pregnancy and maternity or disability.