Support Worker

Sugarman Health & Wellbeing Limited; Burnley; On-site; GBP 16,000 - 23,000; Full time

Job summary

Sugarman Health and Wellbeing Limited is recruiting for a Support Worker to provide 24-hour, person-centred care in Burnley. The role requires maturity, calm communication, and reliability to support a person with a learning disability while maintaining routines and safety in a domiciliary setting.

You'll work a rota including long day shifts and waking nights, with access to training, clinical oversight, and on-going professional development.

Qualifications

• Must demonstrate maturity, confidence and emotional resilience.
• Ability to maintain calm, structured communication.
• Reliable with long day shifts and waking nights.
• Experience with personal care and risk awareness.
• Accurate record-keeping and adherence to care plans.

Responsibilities

• Provide 24-hour support and personal care to the individual.
• Maintain a calm, safe, structured environment and daily routines.
• Follow all risk assessments and behaviour support plans precisely.
• Document interactions and ensure professional boundaries.

Skills

Maturity (30+)

Calm communication

Emotional resilience

Consistency

Record-keeping

Care plan adherence

Reliability

Teamwork

Personal care

Risk awareness

Job description

Support Worker (#SHNWREC) Burnley, England

Salary: GBP14 - GBP14 per hour

Location: Brierfield, Lancashire, BB9 Pay Rate: £14 per hour

To maintain the individual’s established routine, the service operates the following hours:

Shift Patterns

Monday – Sunday:

1:1 Waking Night: 8:00 pm – 8:00 am

This is a 24‑hour package requiring a consistent, experienced team.

About Us

Sugarman Health and Wellbeing is a nationwide care provider dedicated to delivering high‑quality, person‑centred care in the community. We support individuals to live safely, meaningfully, and with dignity, while maintaining independence wherever possible. Our teams are trained, supported, and valued for the essential work they do.

Why Join Sugarman Health and Wellbeing?

Joining Sugarman means becoming part of a supportive, skilled, and purpose‑driven team. We offer:

Comprehensive training tailored to complex behavioural needs

A stable, long‑term package with consistent hours

Strong clinical oversight and clear guidance

Opportunities for professional development

A chance to make a meaningful difference in someone’s daily life

About the Individual You Will Be Supporting

The individual has a learning disability and requires 24‑hour support to remain safe, healthy, and emotionally regulated.

She prefers staff who are mature, confident, calm, and highly consistent. Staff must be able to maintain a positive, upbeat presence and provide reassurance throughout the day.

Her behaviours can elevate when she feels ignored, when staff are not directly engaging with her, or when she is asked to wait. She may become verbally abusive, destructive, or withdraw to her room. She may also display behaviours that challenge, including self‑harm, ripping clothing, disruptive actions, or attempts to gain attention through shock behaviours.

Key Support Needs

Requires full assistance with personal care, bathing routines, hygiene, and appearance

Needs high levels of engagement, reassurance, and positive communication

Displays attention‑seeking behaviours, emotional dysregulation, and unpredictable escalation

May self‑harm through scratching or nipping

May damage clothing or furnishings

Requires staff to maintain a calm, confident, non‑reactive approach

Requires support with healthy eating, structured mealtimes, and cholesterol management

Needs encouragement to engage in safe activities such as music, colouring, and short walks

Requires staff to maintain a clean, safe environment with daily checks

Communicates verbally but may become chaotic, repetitive, or demanding when anxious

Requires staff to maintain professional boundaries, consistency, and emotional neutrality

Requires staff to follow all risk assessments and behaviour support plans precisely

Candidate Requirements

We are seeking Support Workers who can demonstrate:

Maturity (30+), confidence, and emotional resilience

Ability to maintain calm, structured communication

Strong consistency and adherence to established routines

Ability to recognise behavioural cues and respond professionally

High attention to environmental safety and risk reduction

Confidence supporting personal care, bathing, hygiene, and appearance

Ability to remain positive, patient, and non‑reactive during behavioural escalation

Accurate record‑keeping and adherence to care plans

Reliability within a rota that includes long day shifts and waking nights

Ability to work as part of a consistent, supportive team

Why Join This Service

Opportunity to be part of a stable, structured team supporting a long‑term complex package

Clear guidance from clinical leads and existing staff

Shadows provided for safe and confident onboarding

Competitive rate of £14 per hour

Work with an individual who requires routine, predictability, and high‑quality emotional support

Make a meaningful impact on someone’s wellbeing and daily stability

Sugarman Health and Wellbeing is an equal opportunities employer and welcomes applications regardless of sex, age, race, sexual orientation, gender reassignment, marriage and civil partnership, religion and belief, pregnancy and maternity or disability.