Support Worker

Second Step; Bristol; On-site; GBP 27,000; Full time

Job summary

An established industry player is seeking a compassionate Support Worker to join their dynamic team in Bristol. This role offers the opportunity to make a meaningful impact on the lives of individuals facing complex challenges. You will provide person-centred support in a psychologically informed environment, helping clients develop new skills and achieve independence. With excellent training and support, this position is ideal for those passionate about mental health and recovery. Join a team that values hope, courage, and personal growth while making a difference in the community.

Benefits

Excellent training and support

Opportunities for personal development

Dynamic and diverse team environment

Qualifications

• Experience in supporting individuals with complex needs.
• Ability to work in a psychologically informed manner.

Responsibilities

• Deliver person-centred support to clients on their recovery journey.
• Facilitate groups and activities to empower clients.
• Develop support plans and promote client independence.

Skills

Empathy

Communication

Problem-solving

Teamwork

Resilience

Education

Relevant experience in support work

Training in mental health support

Job description

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Support Worker

Location: Wayland Court, Guinea Lane, Fishponds, Bristol

Salary: £26,056 per annum

Hours: Full-Time 37 hours per week (Monday - Friday)

Contract: Permanent

Closing Date: Thursday 22 May 2025

Second Step is a leading mental health charity in the South West offering housing, support and hope to thousands of people with mental health and other support needs. Our goal is to inspire hope and deliver change for everybody and every community we work with.

The Person:

Are you passionate about supporting people who have experienced complex challenges in life to thrive? Are you caring, compassionate and resilient? Do you have experience of supporting people to sustain housing and tenancies? Would you enjoy being a part of a dynamic and diverse team?

We have an exciting opportunity for someone who is eager to enable clients with complex needs to move towards recovery. As a Support Worker in our High Support Accommodation Service, you will work in a psychologically and trauma informed way, be values led and looking to grow both personally and professionally.

“Second Step was exactly what I was looking for in an employer – passionate, caring and focused on recovery. I loved working with the complex client group and really appreciated that I could learn much more from them as they could from me! With Second Step I could develop my skills and pursue my personal areas of interest. I really value that I was given the opportunity to progress to a more senior role.”

• Previous Support Worker

The Role:

The aim of a Support Worker is to deliver person-centred support to clients who are on a journey to recovery and who live in our High Support Accommodation. Working in a psychologically, adversity and trauma informed way, this includes:

• Holding a caseload of complex clients who you meet 1:1 at least weekly
• Developing and facilitating groups and activities for clients
• Developing support plans and working creatively with clients
• Helping clients to develop new skills and independence
• Helping clients to manage income and reduce debt
• Responding to incidents and ensuring accurate reporting
• Promoting the safety and wellbeing of clients
• Supporting the housing team to effectively manage the building
• Championing hope and courage

Further details of this opportunity can be found in the role profile which you can access from the top of this screen.

About our Accommodation-based services

Second Step provides a variety of accommodation-based services as part of the Bristol City Council commissioned Pathways, as well as multiple other housing related services. Currently accommodation-based services are located in Bristol, however, Second Step has services throughout the South West.

Second Step is a leading provider of mental health and accommodation services. We offer excellent training and support, and we acknowledge the commitment and dedication of our employees, which is the foundation of our success. We would like to hear from people who share the same belief and values, who are looking for a new challenge and to further develop their skills.

For more information and to apply please see our websitewww.second-step.co.uk.Second Step is committed to Equal Opportunities and welcomes applicants from all sections of the community and from people who have personal experience of using mental health services. Unfortunately, Second Step is unable to sponsor applicants from outside the UK.