Support Technician

Christy Media Solutions; Greater London; Hybrid; GBP 30,000 - 48,000; Full time

Job summary

Christy Media Solutions is recruiting a Support Technician for a growing remote production business supporting major production and broadcast clients.

You'll join a small engineering team providing hands-on technical support across virtualised environments, networking, data centre infrastructure, edit systems and storage, while assisting users both remotely and on-site in Surrey, Central London and remote working arrangements.

Qualifications

• Experience in virtualised environments and networking.
• Experience building, maintaining and troubleshooting computer systems.
• Exposure to media production environments or workflows.
• Calm, analytical approach to troubleshooting.

Responsibilities

• Provide hands-on technical support across virtualised environments, networking, data centre infrastructure, edit systems and storage.
• Support users remotely and face-to-face.
• Work across a rotation shift pattern across offices (Surrey, Central London) and remote working, covering 8am–10pm.

Skills

Virtualisation

Networking

Windows support

macOS support

Data centre support

System building

Troubleshooting

Media workflows

Tools

Linux

Avid

Adobe Premiere

Shared storage

Scripting

Nutanix/VM environments

Job description

Christy Media Solutions is recruiting a Support Technician for a growing remote production business supporting major production and broadcast clients.

Joining a small engineering team, you’ll provide hands‑on technical support across virtualised environments, networking, data centre infrastructure, edit systems and storage, while supporting users both remotely and face‑to‑face.

• Strong virtualisation and networking experience
• Windows/macOS and data centre support knowledge
• Experience building, maintaining and troubleshooting computer systems
• Previous exposure to media production environments or workflows
• A calm, analytical approach to troubleshooting

Experience with Linux, Avid, Adobe Premiere, shared storage, scripting or Nutanix/VM environments would be advantageous.

The role works on a rotational shift pattern across offices based in Surrey, Central London and remote working, covering shifts between 8am and 10pm.

A great opportunity to join the business following the launch of its new 36-edit-suite Central London facility.

Christy Media Solutions is committed to inclusive and equitable recruitment and welcome applications from all backgrounds.