Ticket/Customer Support

FusionDev; United Kingdom; Remote; GBP 24,000 - 36,000; Full time

Job summary

FusionDev is seeking a Customer Support Specialist to provide outstanding support to our FiveM community. You will handle customer inquiries via our ticketing system, troubleshoot issues, and ensure every interaction is helpful.

Collaborate with technical teams to resolve complex issues, maintain records, and contribute to knowledge base documentation. Multilingual abilities and Discord knowledge are a plus for international support.

Qualifications

• 2+ years of customer service experience.
• Strong problem-solving and analytical skills.
• Patience and empathy when dealing with frustrated customers.
• Basic understanding of FiveM and gaming concepts.

Responsibilities

• Respond to customer tickets in a timely and professional manner.
• Troubleshoot technical issues and provide solutions.
• Escalate complex issues to appropriate technical teams.
• Maintain detailed records of customer interactions.
• Identify and report recurring issues to development team.
• Contribute to knowledge base and FAQ documentation.

Skills

Customer service

Problem solving

Empathy

FiveM knowledge

Gaming concepts

Multilingual abilities

Discord knowledge

Tools

Ticketing system

Discord

Job description

Provide exceptional customer support through our ticketing system and help resolve player issues. Be the voice of our company and ensure every customer interaction is positive and helpful.

Job Description

We're seeking a dedicated Customer Support Specialist to join our team and provide outstanding support to our FiveM community. You'll be responsible for handling customer inquiries, resolving technical issues, and ensuring customer satisfaction.

As our Customer Support Specialist, you'll work with our ticketing system to manage customer requests, collaborate with technical teams to resolve complex issues, and help maintain our reputation for excellent customer service.

Key Responsibilities

• Respond to customer tickets in a timely and professional manner
• Troubleshoot technical issues and provide solutions
• Escalate complex issues to appropriate technical teams
• Maintain detailed records of customer interactions
• Identify and report recurring issues to development team
• Contribute to knowledge base and FAQ documentation

Requirements

Required Skills

• 2+ years of customer service experience
• Strong problem-solving and analytical skills
• Patience and empathy when dealing with frustrated customers
• Basic understanding of FiveM and gaming concepts

Preferred Skills

• Technical troubleshooting experience
• Knowledge of Discord and community platforms
• Multilingual abilities for international support