Support Services Team Leader

NHS Property Services Ltd; Warminster; On-site; GBP 24,000 - 33,000; Full time

Benefits offered by this job

27 days leave

Smarter working policy

Training & development

Pension up to 6%

Flexible benefits

Colleague support

Job summary

NHS Property Services is seeking a Support Services Team Leader to join the Warminster Community Hospital team. The role oversees the Frontline Team, ensures service delivery, and drives quality across housekeeping, cleaning and catering.

DBS checks, driving licence and flexible hours are part of the package. The position is based at Warminster Community Hospital with a two-week rota and 37.5 hours per week.

Qualifications

• Experience managing or supervising a frontline team, ideally within Soft FM or a healthcare environment.
• Experience working in a catering environment.
• Good knowledge of food safety and hygiene standards.
• Strong customer service and administrative skills
• Knowledge of Health & Safety requirements
• Previous housekeeping or cleaning experience (desirable).

Responsibilities

• Independently plan and manage time across multiple properties, providing hands-on support to colleagues and customers.
• Supervise and motivate frontline Soft FM teams (Housekeeping/Cleaning and Catering).
• Plan workloads, manage rotas, and ensure high standards of service delivery.
• Build and maintain relationships with customers and respond to operational needs.
• Manage recruitment, onboarding, training, and performance reviews for your team.
• Complete administrative tasks including timesheets, stock ordering, audits, and compliance checks.
• Monitor team performance and identify opportunities for continuous improvement.
• Ensure work is completed safely and in line with company standards.

Skills

Team supervision

Customer service

Administrative skills

Health & Safety knowledge

Catering environment experience

Job description

At NHS Property Services, we believe our people are our greatest asset. That’s why we’re committed to creating a workplace where everyone feels valued, supported, and empowered to thrive. Our People Strategy - Get, Grow, and Keep Great People, is all about building a values-driven culture where colleagues and customers are at the heart of everything we do.

We are looking for a Support Services Team Leader to join our team based at Warminster Community Hospital. This is a highly visible, customer-facing role where you will lead and support the Frontline Team (Housekeeping/Cleaning Team and the Catering Team), conduct quality audits, build strong stakeholder relationships and ensure excellent service delivery across your area.

About the role

• Location: This role is primarily based at Warminster Community Hospital. However, there may be occasional requirements to attend meetings or provide support at other sites in line with business needs.
• Salary: £28,393 per annum
• Shift Pattern: This is a 37.5-hour per week role, operating on a two-week rota: Week 1, Monday to Friday, 7:00am to 3:00pm; and Week 2, Wednesday to Sunday, 7:00am to 3:00pm. Flexibility is required, as occasional adjustments to working hours may be necessary to support team members working outside of these core hours. As a hands-on Team Leader, you may also be required to provide operational cover when needed.
• Working hours: 37.5 hours per week
• DBS check will be conducted and training will be provided
• A full UK driving licence and access to your own vehicle are essential for this role.

What You'll be doing

• Independently plan and manage your time across multiple properties, prioritising operational demands while providing visible, hands‑on support to colleagues and customers.
• Supervise, support and motivate frontline Soft FM colleagues (Housekeeping/Cleaning Team and the Catering Team)
• Plan and allocate workloads, manage rotas, and ensure high standards of service delivery
• Build and maintain positive relationships with customers, responding to operational needs
• Manage recruitment, onboarding, training, and performance reviews for your team
• Complete administrative tasks, including timesheets, stock ordering, audits, and compliance checks
• Monitor team performance and identify opportunities for continuous improvement
• Ensure work is completed safely, efficiently, and in line with company standards

What We're Looking For

• Previous experience managing or supervising a frontline team, ideally within Soft FM or a healthcare environment
• Previous experience working within a catering environment.
• Good knowledge of food safety and hygiene standards.
• Strong customer service and administrative skills
• Knowledge of Health & Safety requirements
• Previous housekeeping or cleaning experience (desirable).

What we can offer you

• 27 days annual leave + 8 days bank holiday with the option to buy additional weeks leave.
• A Smarter Working Policy, empowering you to choose the location of how and where you work according to your daily activities.
• Training and development opportunities, providing opportunities for our colleagues to develop and progress their careers at all levels through our Professional Excellence Framework.
• SMART Pension contribution into which the company will contribute up to 6%
• A range of flexible benefits, including NHS retail discounts and Cycle to Work Scheme.
• We have a great Colleague Assistance Programme and offer support for all areas of life.

An organisation with a purpose...

We are an organisation with a passion for giving back. Putting money back into the NHS, raising £150,000 over 3 years for our charity partner Young Lives vs Cancer, supporting colleagues to volunteer within their local communities, and being committed to creating a sustainable working environment on our pledge to become net zero carbon by 2050. We understand that it’s important to feel like the work you do is having a meaningful impact on society, and through our approach to being a responsible business, we make sure that every colleague is given the opportunity to make a difference.

At NHS Property Services, we’re committed to creating an inclusive workplace where everyone can thrive. We welcome applications from disabled people and will make reasonable adjustments throughout the recruitment process and in the workplace to support your needs. If you require any support or adjustments, please let us know — we’re here to help.

We celebrate diversity and we are working hard to create an inclusive environment where people love to work and can fulfil their potential.

We would encourage all applicants to apply as soon as possible as we may close vacancies early should we receive a high number of applications.

Check out more about Life at NHSPS on our LinkedIn page!