Support Services Team Leader

TN United Kingdom; Manchester; On-site; GBP 27,000; Full time

Job summary

An exciting opportunity awaits as a Support Services Team Leader in Manchester. This permanent, full-time role involves supervising a dedicated team within the NHS, ensuring high standards of service delivery across various properties. You will play a pivotal role in staff management, from recruitment to performance appraisals, while also handling administrative duties and liaising with contractors and service users. Join a supportive environment that values diversity and professional growth, contributing to excellent patient care across the NHS. If you are passionate about facilities management and team leadership, this role is perfect for you.

Benefits

27 days holiday plus bank holidays

NHS discounts

Pension plan with company contributions

Training and development opportunities

Qualifications

• Experience managing or supervising a team within Facilities Management.
• Knowledge of Health and Safety requirements.

Responsibilities

• Supervise and support a team of Frontline FM colleagues.
• Manage staff recruitment, appraisals, and personal development.
• Complete reports and manage budgets.

Skills

Team Management

Health and Safety Knowledge

Administrative Skills

Education

City and Guilds Level 3 in Cleaning and Support Services

NVQ Level 2 Equivalent

Job description

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Support Services Team Leader, Manchester

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Client:

NHS Property Services

Location:

Manchester, United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Reference:

63d2652e4a7d

Job Views:

3

Posted:

08.05.2025

Expiry Date:

22.06.2025

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Job Description:

We have a great opportunity for a permanent, full-time position of Support Services Team Leader to join our team based in Manchester - St Andrews Medical Centre.

• £26,530.09 per annum, full-time working 6am - 2pm - Monday to Friday
• 37.5 hours per week
• DBS Required

About the role

As a Support Services Team Leader, you will supervise and support a team of Frontline FM colleagues within a dedicated patch of properties.

The role will involve completing rota’s and ensuring that administrative duties are carried out. You may also be involved in the recruitment of Frontline Colleague’s, as well as liaising with your customers, tenants, contractors. Some of your time will consist of planning and allocating work and checking that all duties have been carried out correctly and to the required standard.

You will manage your own time, splitting your time between each of the properties within your patch of colleagues and working from home. Ensuring that you are on hand and there to support our colleagues and customers where required.

This is a varied role, which requires someone with a background of supervising colleagues, ideally within a Facilities Management role.

Key Responsibilities

• Complete any reports or paperwork associated with the role, including but not limited to, timesheets verification, absence records, annual leave information, stock order forms & Health & Safety audits
• Undertake the rostering of staff and ensure all absences are appropriately covered
• Responsible for the recruitment of staff, undertake their appraisal and monitor personal development. Undertake one to ones and appraisals
• Recruit, induct and where appropriate train new employees or less experienced staff in accordance with training requirements
• Manage a delegated budget
• Undertake all planned and reactive ad hoc surveys/audits as necessary to manage the business performance
• Liaise with your customers, tenants, contractors, and service users to understand day to day service pressures and coordinate any required response, providing professional advice and information where appropriate
• Creating and managing purchase orders and timesheets

We also offer; 27 days holiday not including bank holidays, access to grouppersonal pension plan including SMART contributions into which the company will contribute up to 6% towards your savings, training and development opportunities andNHS discounts.

To be considered for this role you will have:

• Either City and Guilds level 3 cleaning and support services or equivalent demonstrable experience
• Working knowledge of Health and Safety requirements
• Experience of managing or supervising a team
• Educated to NVQ2 level equivalent knowledge or experience

Who are we?

We are part of the NHS family with 6,000 professionals supporting over 3,000 healthcare properties across England. Our purpose is to enable excellent patient care by being the best property and facilities provider to the NHS.

Our services include estate strategy and optimisation, property management, facilities management, property development and construction project management. We help support millions of patients and NHS colleagues in collaboration without 7,000 customers who range from Integrated Care Systems, health providers, charities and more.

Our culture and values seek to place our NHS colleagues and their patients, at the heart of everything we do.

We celebrate diversity, and we are working hard to create an inclusive environment where people love to work and can fulfil their potential.

We would encourage all applicants to apply as soon as possible as we may close vacancies early should we receive a high number of applications.

Best of luck with your application!