Customer Service Team Leader

TN United Kingdom; Sheffield; On-site; GBP 25,000 - 35,000; Full time

Job summary

An established industry player seeks a dynamic Team Leader for their betting shops. This role is pivotal in creating a welcoming atmosphere where customers can enjoy their time. You'll lead a team, ensuring exceptional service and maintaining shop standards. With opportunities for growth and a commitment to employee development, this position offers a rewarding career path. Enjoy competitive benefits, including a quarterly performance bonus, extensive training, and generous holiday entitlement. If you have a passion for customer engagement and leadership, this role is for you.

Benefits

Quarterly performance bonus

Best-in-class induction training

Career progression opportunities

28 days holiday plus birthday off

Pension plan with 4% match

High street discounts

Discounted travel card

Qualifications

• Must be aged 18+ due to legal requirements.
• Experience in a supervisory role with strong people skills.

Responsibilities

• Lead and motivate a team of Customer Service Representatives.
• Ensure high standards and excellent customer service.
• Open and close the shop with team support.

Skills

Supervisory experience

Customer service skills

Interpersonal skills

Empathy skills

Positive attitude

Job description

Social network you want to login/join with:

For our customers, William Hill is more than a betting shop. It’s a home from home. A place where you can meet friends, socialise, and enjoy the sport with a warm tea or coffee in hand.

As a Team Leader in one of our betting shops, you’ll play a vital role in helping us to maintain this atmosphere. In return, you’ll be rewarded with continuous training and development, great benefits, and opportunities to progress with our Career Pathways.

You will be responsible for:

This is not solely a desk-based role, you’ll be on the shop floor, engaging with our customers and ensuring the best experience by:

• Leading and motivating a team of Customer Service Representatives
• Coaching and developing your team
• Maintaining high standards and ensuring the shop always looks the part (visual displays)
• Building relationships with our customers and providing excellent customer service
• Championing safer gambling at all times
• Opening and closing the shop, with support from your team as required
• Ensuring your shop achieves targets

Working patterns:

• Our shops have a variety of opening times between 8am-10pm, Monday to Sunday
• Shifts are devised on a rota basis and are subject to change, including evening and weekend work

What do you need to be successful?

• Aged 18+ (it’s a legal requirement)
• Supervisory experience and great people skills
• A positive, can-do attitude with a professional and dynamic approach to work
• Strong interpersonal and empathy skills with the ability to engage with customers from all walks of life

What's in it for you?

We offer a range of competitive benefits because we care about our people and their development. From financial benefits to health and wellbeing initiatives, we want you to know that, at William Hill, we’re on your side:

• Compensation: We recognise high performance with incentives and the opportunity to earn a quarterly performance bonus.
• Training and development: Our induction programme is best-in-class. We’ll also provide external and on-the-job training throughout your employment.
• Career prospects: Opportunities to progress to roles such as Cluster Operations Manager or Head Office positions.
• Holiday entitlement: 28 days holiday plus an extra paid day off for your birthday.
• Pension plan: We’ll match your pension contributions up to 4%.
• Perks and discounts: Discounts in high street shops, cinemas, holidays, and more.
• Travel card: Access to our heavily discounted Zone 1-6 Oyster card for convenient commuting.