Support Services Team Lead

Dchs; East Midlands; On-site; GBP 28,000 - 34,000; Full time

Benefits offered by this job

Free staff parking

Job summary

Derbyshire Community Health Services NHS Foundation Trust (DCHS) is seeking a proactive Support Services Team Lead for the Integrated Sexual Services Department. The role covers administration leadership across Florence Nightingale Community Hospital in Derby and Wheatbridge clinic in Chesterfield.

You will oversee day-to-day admin operations, line-manage staff, and ensure efficient systems for reporting and performance objectives, with travel between sites as required.

Qualifications

• 5 GCSEs or equivalent including English language and mathematics.
• Educated to an NVQ Level 3 in a relevant subject or equivalent level of qualification or significant equivalent previous proven.
• Experience of leading and motivating a team.
• Experience of working in a front line, customer focused role.
• Experience of managing the meeting process, arranging events and taking minutes.
• Demonstrable experience of working with administrative practices, procedures and computerised data systems.
• Competent at managing records – filing, tracking paperwork, accurate data.
• Good communication skills both written and verbal, with a wide range of people.
• Ability to work as part of a team and on own initiative within defined policies and procedures.

Responsibilities

• Oversee the admin function and manage staff within the department.
• Line management of administrative staff at Florence Nightingale and Wheatbridge.
• Coordinate and lead effective administration support functions.
• Ensure the smooth day to day operation of admin teams and reporting systems.
• Support the Service Development Managers and Clinical Leads with performance objectives.

Skills

Team leadership

Communication

Planning & organisation

Policy & procedures

Education

GCSEs

NVQ Level 3

Job description

The Trust is currently under-represented in terms of individuals from BME backgrounds and welcomes applicants from these communities. DCHS is also an LGBT inclusive employer. Selection will be on a basis of merit. The Trust has achieved the status of a Disability Confident Leader and guarantees to invite to assessment applicants who meet the criteria for the job vacancy. To ensure the diversity of the workforce and understand the differing needs of our communities, the Trust is committed to the principles of Positive Action.

Be outstanding – join an outstanding team!

Job overview

We are looking for a highly motivated and passionate Support Services Team Lead to work across our Integrated Sexual Services Department. The main base is at Florence Nightingale Community Hospital in Derby but there will be a requirement to occasionally travel to our Wheatbridge site in Chesterfield.

We are a very busy department and are looking for someone to oversee the admin function and manage staff within the department.

We are looking for someone with excellent communication skills and is a keen team player but can also work autonomously with minimal supervision.

Main duties of the job

Within the service we have a number of administration functions which are the responsibility of the Support Services Team Lead, these are:

• Providing effective administration of services within Sexual Health .
• To coordinate and lead effective administration support functions.

The admin team lead is responsible for the operational management and the effective and efficient delivery of high-quality administrative functions within our service, in support of the Service Development Managers and Clinical Leads ensuring effective co-ordination and management of agreed national or local performance objectives.

Day to day management of reception functions and staff at Florence Nightingale hospital and Wheatbridge clinic.

To ensure the smooth day to day operation of admin teams based at Florence Nightingale and Wheatbridge

Line management of administrative staff at Florence Nightingale and Wheatbridge

Oversee the development and smooth running of efficient systems to enable the balance scorecard reporting, risk register management, appraisal and sickness/absence management.

Working for our organisation

The Purpose and Activities of DCHS

Our purpose is to provide community health services to a patient population of over one million people in Derbyshire and Derby, as part of Joined Up Care Derbyshire.

We employ around 4,200 substantive staff, caring for patients in 11 community hospitals and more than 30 health centres, as well as in clinics, GP practices, schools, care homes and, increasingly, in people’s own homes and via virtual consultations.

Person specification

Education, Qualifications & Training

• 5 GSCE or equivalent including English language and mathematics
• Educated to an NVQ Level 3 in a relevant subject or equivalent level of qualification or significant equivalent previous proven

Experience and Knowledge Required

• Experience of leading and motivating a team
• Experience of working in a front line, customer focused role
• Experience of managing the meeting process, arranging events and taking minutes
• Demonstrable experience of working with administrative practices, procedures and computerised data systems

Skills and Attributes

• Competent at managing records – filing, tracking paperwork, accurate data
• Good communication skills both written and verbal, with a wide range of people
• Ability to work as part of a team and on own initiative within defined policies and procedures
• Good planning and organisational skills with the ability to prioritise a varied workload
• Willing to learn new skills and embrace change and modernisation
• Able to work agilely when required and undertake regular travel to a range of locations throughout the county and city

Aptitude and Personal Qualities

• Professional attitude and good standard of work ethics
• Flexible, enthusiastic and adaptable approach to work
• Conscientious and proven team worker
• Committed to continuous improvement performance and working practices

Derbyshire Community Health Services NHS Foundation Trust (DCHS) is one of the largest providers of specialist community healthcare in England and we currently employ around 4,500 staff. We deliver a variety of services across Derbyshire, caring for nearly 1.8 million patients each year.

We deliver patient care through 11 community hospitals, 4 minor injury units, 29 health centres and a learning disability centre. Another key part of our service is out in the community where we care for people in their own homes via therapists, health visitors and district nurses, and promoting public health in the wider community. As a Trust we care for patients of all ages with a special focus on the needs of elderly people and the very young.

DCHS has been recognised as a top 10 NHS organisation to work for in the UK by the Health Service Journal and NHS Employers in their Best Places to Work 2015 campaign. The Trust is also the runner-up in the category for the best NHS community trust employer.

Our vision is to see the health of local communities improve through partnership working, putting people at the centre and looking to the future.

Our values:
1) To get the basics right - For each other, local people and communities
2) To act with compassion and respect - For each other, local people and communities
3) To make a positive difference - For each other, local people and communities
4) To value and develop teamwork - With our partners and within DCHS
5) To value diversity and inclusivity - Of each other, local people and communities.

The majority of our locations offer free parking facilities for staff.

We understand that AI can be a useful tool when completing your application. However, we are seeing an increasing over-reliance of AI tools, which can negatively affect your application as it reduces a candidate’s individuality, and makes it difficult for us to gain a clear and authentic understanding of your experience, skills, and in turn your suitability for the role.

All submissions must be truthful and if you do use AI, it should only be used to enhance your application and not create your supporting statement in its entirety.

Your supporting statement should be in your own words and must accurately reflect your personal experience and achievements.

As a flexible working friendly organisation, we want to be sure that you can work in a way that is best for our service and for you. Speak to us about how we might be able to accommodate a flexible working arrangement whether that's job share, part time or another flexible pattern.

Employer certification / accreditation badges

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.