Support Services Engineer

Pertemps; Dudley; On-site; GBP 30,000; Full time

Job summary

A well-established engineering services provider in Dudley is seeking an Electrical / Mechanical Services Support professional. This desk-based role involves providing operational and administrative support, ensuring high levels of customer service, and maintaining documentation compliance. The successful candidate will receive full training and have the opportunity for career progression within the engineering services sector. The competitive salary is £30,000 per annum, with structured working hours from Monday to Friday.

Benefits

Competitive salary

Full training and development

Permanent position with career progression

Structured working hours

Qualifications

• Background or understanding of mechanical and/or electrical engineering environments.
• Experience in a service-based engineering or technical environment preferred.

Responsibilities

• Deliver high levels of customer service and communication.
• Maintain job packs and documentation according to quality standards.
• Support planning and coordination of daily operations.

Skills

Mechanical and/or electrical engineering understanding

Rotating equipment knowledge

Organisational skills

Excellent communication skills

IT literacy

Customer-focused

Awareness of quality assurance practices

Education

GCSEs or equivalent

Job description

Electrical / Mechanical Services Support

📍 Location: Dudley

💷 Salary: £30,000 per annum

🕒 Hours: Monday to Friday | Office-based

📄 Contract: Permanent | Full-Time

About the Company

We are recruiting on behalf of a well-established engineering services provider delivering mechanical and electrical support solutions across multiple industry sectors. The business operates within a service-focused environment, supporting rotating equipment and associated engineering services.

The Role

Our client is seeking an Electrical / Mechanical Services Support professional to provide desk-based operational and administrative support to the rotating equipment services department.

This role supports the department manager with daily operations, including customer communication, order processing, job tracking, and project coordination through to scheduled completion. Full training will be provided for candidates with the right experience and background, making this an excellent opportunity for someone looking to develop within an engineering services environment.

Key Responsibilities

• Deliver high levels of customer service and communication
• Maintain job packs and documentation, ensuring compliance with quality procedures
• Support planning and coordination of daily operations within the pump / rotating equipment department
• Monitor inventory levels and arrange ordering of parts as required
• Track and monitor work in progress
• Prepare clear and concise written quotations for customers
• Produce reports and supporting documentation as required
• Support monthly sales forecasting activities

Skills & Knowledge Required

• Background or understanding of mechanical and/or electrical engineering environments
• Knowledge of rotating equipment (pumps, motors, related equipment) advantageous
• Excellent organisational and communication skills
• Understanding of engineering health & safety standards
• IT literate with strong administrative skills
• Customer-focused and detail-oriented
• Awareness of quality assurance practices

Qualifications & Experience

• GCSEs or equivalent (essential)
• Experience in a service-based engineering or technical environment preferred
• Training will be provided for candidates with the right attitude, experience, and background

Why Apply?

• Desk-based role with structured working hours
• Competitive salary of £30,000 per annum
• Full training and development provided
• Permanent position with long-term career progression
• Opportunity to build technical knowledge within engineering services

📩 Interested?

Apply today or contact our recruitment team for a confidential discussion.