Support Service Manager

PROSPECTUS; London; Hybrid; GBP 30,000 - 50,000; Full time

Job summary

An established charity is seeking a passionate Support Service Manager to lead a team of Employability Coaches. This hybrid role focuses on empowering women with convictions and care leavers, guiding them towards sustainable employment. You will oversee a small team, manage caseloads, and ensure a trauma-informed approach is maintained. With a commitment to diversity and inclusion, this organization values your contribution to making a difference in the community. If you are dedicated to supporting vulnerable individuals and fostering a culture of safeguarding, this opportunity is perfect for you.

Qualifications

• Experience managing or working within a trauma-informed support service for women.
• Good understanding of the criminal justice system and the needs of women with convictions.

Responsibilities

• Oversee a team of Employability Coaches and manage a caseload of women.
• Act as Designated Safeguarding Lead, promoting safeguarding culture.

Skills

Trauma-informed support

Staff management

Understanding of criminal justice system

Safeguarding principles

Interpersonal skills

Job description

Our client is an award-winning charity that supports and empowers women with convictions and care leavers into sustainable employment. They are recruiting for a Support Service Manager (initially on a 6-month fixed-term contract) to oversee a small team of Employability Coaches, providing person-centred support to a caseload of women, helping them become ‘work ready’.

Role Responsibilities

1. Oversee a team of 4 Employability Coaches, supporting them in building trusting relationships with their caseload.
2. Manage a caseload of around 5-10 women, ensuring cases are allocated appropriately and caseload volumes are managed to prevent waiting lists.
3. Conduct case reviews with team members as needed.
4. Act as Designated Safeguarding Lead, promoting safeguarding culture and providing guidance on safeguarding matters, supported by two Safeguarding Officers.

Candidate Requirements

• Experience managing or working within a trauma-informed support service for women with complex needs, not necessarily employment-related.
• Experience supporting and managing staff.
• Good understanding of the criminal justice system and the needs of women with convictions.
• Excellent knowledge of safeguarding principles and practices.
• Warm, inclusive, and approachable manner.

Application Process

Interested candidates should register their interest and submit their CV by clicking 'apply now'. Suitable applicants will be contacted.

Additional Information

• This is a hybrid role, requiring 2 days in the office (Mondays and Tuesdays).
• This position is exclusively open to women, in accordance with the sex-based exemptions of the Equality Act 2010, Schedule 9, Part 1.

At Prospectus, we are committed to diversity and inclusion and welcome applications from all sections of the community. We support candidates throughout the application process. If you're passionate about making a difference through this charity, we would love to hear from you!